• Replies 25 replies
  • Subscribers 87 subscribers
  • Views 423 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

Intentional misunderstanding?

JAX43

Today i was called out for asking a waitress questions, according to her i do it alot and she asked me if i could not try and speak to her as she is too busy with other customers or the coffee machine is too loud etc etc. I wanted to check if it was my food on the table as there were a few different people around the same table. When i tried to explain she accused me of shouting at her. This put me off my food and i left it, she came over and took my plate before i had chance to process what had just happened. I don't have the option to avoid her in future because the cafe is within the place i volunteer at. Any suggestions how i can resolve this issue?

Parents

  • I would email management and let them know about your experience there. You shouldn’t be treated like that as a customer and I’m sure they will have a word with her 

  • in reply to kiwipip

      Yeah you're right. Don't you just hate being misunderstood when you're asking for clarity and then when you try and explain that the other person ostrasizes you.

  • in reply to JAX43

    I hate the way any complaint is seen as hostility and questions are someone being a pain in the bum. I get that the waitress was busy, but thats no excuse for rudeness like that. Just because you're a volunteer and maybe she is too is no excuse and I totally understand why you feel that you don't want to work there anymore. I'd talk with management and see if you can get some resolution with this issue

  • in reply to TheCatWoman

    I had a confrontational situation (not in work) one which i didn’t repsond to I just steadily explained myself to the hostile party. I wrote a message to the management and explained how it made me feel and that I have anxiety and they replied that will make sure they send a general message to all members of staff to up keeping an eye on this and they did… everything was resolved and I felt reassured. Sometimes it’s better not to react at the time and explain more calmly later on. I think given your situation with the other people around the table the will have likely offered you a voucher for another meal and a dessert and an apology.

Reply
  • in reply to TheCatWoman

    I had a confrontational situation (not in work) one which i didn’t repsond to I just steadily explained myself to the hostile party. I wrote a message to the management and explained how it made me feel and that I have anxiety and they replied that will make sure they send a general message to all members of staff to up keeping an eye on this and they did… everything was resolved and I felt reassured. Sometimes it’s better not to react at the time and explain more calmly later on. I think given your situation with the other people around the table the will have likely offered you a voucher for another meal and a dessert and an apology.

Children
No Data