Confrontation

So today I had abit of a horrible experience in which someone was really rude to me. I have had to change working shifts due to what worked best with the family and this person was very rude as she was unhappy I was changing. I tried to explain why I had to change however she was really unpleasant. I am not very good with confrontation and froze. I felt so upset but waited until I got into my car before actually crying. I still feel upset hours later and my mind is full of "i should of said this" etc. 

Does anyone else find confrontation so uncomfortable? I know no one enjoys it but everyone around me seems to find it so much easier to deal with. I have reached out to my boss who has been so supportive. I just know I will be thinking about this interaction all weekend now. 

Thanks in advance 

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