Dear Online Community users,
Our It team have been working hard to resolve the issue with our oversensitive spam filter, whilst they are still working with our technical partners to resolve the problem. We have identified triggers that are sending your posts into moderation queue. The triggers that have been identified are if you post includes:
-
more than 10 repeated phrases - a "phrase" can be any sequence of characters, including common text patterns. For example, repeatedly using the same greeting, sign-off, or tagline throughout a post can trigger the filter. Varying your language slightly can help prevent this.
-
Untrusted URL (this does not include links to the Online Community or the NAS website).
-
Over 10 URLs.
Please do continue to report any technical issues to the CommunityManager@nas.org.uk and the Moderation Team will get back to you.
We hope that this is helpful whilst posting in the future.
Kind regards,
The Moderation Team
