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Update about sensitive spam filter

Rosie Mod
Dear Online Community users,  
 
Our It team have been working hard to resolve the issue with our oversensitive spam filter, whilst they are still working with our technical partners to resolve the problem. We have identified triggers that are sending your posts into moderation queue. The triggers that have been identified are if you post includes:  
  • more than 10 repeated phrases - a "phrase" can be any sequence of characters, including common text patterns. For example, repeatedly using the same greeting, sign-off, or tagline throughout a post can trigger the filter. Varying your language slightly can help prevent this.
  • Untrusted URL (this does not include links to the Online Community or the NAS website). 
  • Over 10 URLs.  
 
Please do continue to report any technical issues to the CommunityManager@nas.org.uk and the Moderation Team will get back to you.  
 
We hope that this is helpful whilst posting in the future. 
 
Kind regards, 
The Moderation Team
  • in reply to Number

    PS...It is interesting that we are now "users" rather than "members" ...... I wonder if there was an online meeting, or just a memo?

    Ding, ding.....all change here please....for better or worse.

  • Dear "Moderation Team"

    I think it would be helpful for us all, if you could clarify - aka de-obfuscate - this message.

    As others have said below, the parameters that you mention in your OP are not things that EVER occur here.......and certainly not in any frequency that would account for the endless "moderation prisons" that YOUR dwindling membership seems to endure?

    It is kind of you to attempt to communicate with your members in this way - it is applauded in principle........but can you do it with some "meaning" without compromising the wider security of the site, perhaps, please. maybe?

    Yours,

    Number.

  • My posts have been marked as Spam a few times but I never did any of the above Thinking thanks anyway though, something to note when posting I guess.

  • Thanks Rosie,

    Do you mean in a thread, rather than post? I don't think anyone has put 5 URLs and 10 repeated phrases in a single post.

    For example, if I type "The Moderation Team" here, does that count as one phrase or two phrases (added to your own sign off)?