List of forum faults part 2

As this thread has been locked I'm starting a new one.

 List of what is currently wrong with the forum 

I'm constantly getting this now

Parents
  • I've received a reply from NAS re my official complaint (which I detailed in an earlier post).

    Here it be (there are links within it which don't work in this copy):

    Re: Complaint about the NAS online community forum


    Thank you for sharing your concerns about the Online Community. We understand that the
    technical issues have been frustrating, and we appreciate you taking the time to highlight
    these.


    We want to reassure you that we are committed to maintaining a functional and supportive
    platform for all users. The transition to our current platform was necessary due to the previous
    system’s unreliability, frequent crashes, and security vulnerabilities. While this upgrade
    resolved many longstanding issues, we acknowledge that new problems have arisen, and
    we have been actively working to address them.


    Regarding the locking on 21/01/25 of your thread listing forum faults, this decision was made
    because the thread had become very long and difficult to navigate. To ensure that ongoing
    issues were properly tracked, we created a new summary thread on 26/01/25 and
    encouraged users to report problems directly via email to our community manager mailbox.
    A link to this thread was prominently displayed on the home page for several weeks.


    Your second thread listing forum faults was started on 06/02/25 while our summary thread
    was still open and pinned to the home page. While we appreciate users documenting
    ongoing issues, this thread also contains discussions unrelated to technical faults, including
    concerns about moderation decisions. As a result, it has been challenging for us to extract
    specific platform-related issues from it.


    We have remained proactive in addressing technical problems by posting regular updates
    such as here, here and here, responding directly to user concerns via email and by
    responding to posts, and offering solutions where possible.

    While the platform upgrade was
    necessary and did improve security and reliability, we recognise that further refinements are
    needed. For example, we are still working with our internal and external technical support
    teams to resolve issues such as a user who is being repeatedly directed to the “I am human”
    spam reduction page and several users whose posts are being incorrectly flagged as spam.


    While we understand that some users have chosen to leave due to frustrations with the
    platform, overall user numbers have remained stable, and we continue to welcome new
    members. Many users tell us that the Online Community is a lifeline for them, and we remain
    committed to ensuring it is a safe, welcoming, and supportive space.


    As a result of your complaint we have taken the following action:
    • Reviewing our processes for managing the online community platform and we how
    we communicate changes to our service users


    I would like to thank you for bringing these matters to our attention. We welcome comments
    from people who use our services and aim to use these to improve our services.
    If you are not fully satisfied with the way we have handled your complaint y

  • Retirement - it doesn't suit me........I'll write, till I drop, or AM dropped?! (although I should be doing something else = welcome to autism 1-0-1)

    Isn't it "fun" how COMPLAINTS RAISED, are always referred to as CONCERNS SHARED when they are replied to?!  I think that is "corporate speak"?

    Isn't it also "fun" how one's perception of "fundamental/foundational" problems can be referred to, by others, as "further REFINEMENTS are needed"?!  I think that is "corporate speak" too?

    Isn't it "curious" how one's own perception of "regular updates" can differ so monumentally from another's concept of "regular updates"?!  I wonder what the numbers are on that point?!  I wonder if anyone ELSE is keeping score too?!

    Isn't it "ironic" how a thread listing faults here became so long and unwieldy (started, and maintained by the members here) that it was deemed appropriate just to summarily despatch*/KILL it, by der management?!

    Is it just me......but if you govern the success of a restaurant by how many people come in to look at the menu, rather than by how many people actually sit down to enjoy the food/ambiance on offer.......with repeat visits......then that restaurant is doomed to failure?

    Is it just me......but if someone tells me that I am invited to join a "safe, welcoming and supportive space".....I immediately think of a Lunar, Japanese cult [not sure if I am allowed to say the *Moooonies here, these days?!]

    Anyhow - I hope this raises a smile with you Debbie.......and although I could go on......I don't want to be "canned" by der management here now for breaching a rule/spirit due to the potential mis-interpretation of my words as sarcasm or as wry observational wit?!

    Stay safe, dear Debbie.

    *Open apology = Sorry for using the earlier 18th century spelling of these words - I hope that alternative spellings are still OK to use on this forum now - but if not, I would WELCOME an email to that effect......so I will know to avoid such transgressions in the future.  I'm autistic, and I like to KNOW the rules and established facts of the matter....howsoever currently viewed/operated by der management here now!

Reply
  • Retirement - it doesn't suit me........I'll write, till I drop, or AM dropped?! (although I should be doing something else = welcome to autism 1-0-1)

    Isn't it "fun" how COMPLAINTS RAISED, are always referred to as CONCERNS SHARED when they are replied to?!  I think that is "corporate speak"?

    Isn't it also "fun" how one's perception of "fundamental/foundational" problems can be referred to, by others, as "further REFINEMENTS are needed"?!  I think that is "corporate speak" too?

    Isn't it "curious" how one's own perception of "regular updates" can differ so monumentally from another's concept of "regular updates"?!  I wonder what the numbers are on that point?!  I wonder if anyone ELSE is keeping score too?!

    Isn't it "ironic" how a thread listing faults here became so long and unwieldy (started, and maintained by the members here) that it was deemed appropriate just to summarily despatch*/KILL it, by der management?!

    Is it just me......but if you govern the success of a restaurant by how many people come in to look at the menu, rather than by how many people actually sit down to enjoy the food/ambiance on offer.......with repeat visits......then that restaurant is doomed to failure?

    Is it just me......but if someone tells me that I am invited to join a "safe, welcoming and supportive space".....I immediately think of a Lunar, Japanese cult [not sure if I am allowed to say the *Moooonies here, these days?!]

    Anyhow - I hope this raises a smile with you Debbie.......and although I could go on......I don't want to be "canned" by der management here now for breaching a rule/spirit due to the potential mis-interpretation of my words as sarcasm or as wry observational wit?!

    Stay safe, dear Debbie.

    *Open apology = Sorry for using the earlier 18th century spelling of these words - I hope that alternative spellings are still OK to use on this forum now - but if not, I would WELCOME an email to that effect......so I will know to avoid such transgressions in the future.  I'm autistic, and I like to KNOW the rules and established facts of the matter....howsoever currently viewed/operated by der management here now!

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