List of forum faults part 2

I've received a reply from NAS re my official complaint (which I detailed in an earlier post).

Here it be (there are links within it which don't work in this copy):

Re: Complaint about the NAS online community forum

Thank you for sharing your concerns about the Online Community. We understand that the
technical issues have been frustrating, and we appreciate you taking the time to highlight
these.

We want to reassure you that we are committed to maintaining a functional and supportive
platform for all users. The transition to our current platform was necessary due to the previous
system’s unreliability, frequent crashes, and security vulnerabilities. While this upgrade
resolved many longstanding issues, we acknowledge that new problems have arisen, and
we have been actively working to address them.

Regarding the locking on 21/01/25 of your thread listing forum faults, this decision was made
because the thread had become very long and difficult to navigate. To ensure that ongoing
issues were properly tracked, we created a new summary thread on 26/01/25 and
encouraged users to report problems directly via email to our community manager mailbox.
A link to this thread was prominently displayed on the home page for several weeks.

Your second thread listing forum faults was started on 06/02/25 while our summary thread
was still open and pinned to the home page. While we appreciate users documenting
ongoing issues, this thread also contains discussions unrelated to technical faults, including
concerns about moderation decisions. As a result, it has been challenging for us to extract
specific platform-related issues from it.

We have remained proactive in addressing technical problems by posting regular updates
such as here, here and here, responding directly to user concerns via email and by
responding to posts, and offering solutions where possible.

While the platform upgrade was
necessary and did improve security and reliability, we recognise that further refinements are
needed. For example, we are still working with our internal and external technical support
teams to resolve issues such as a user who is being repeatedly directed to the “I am human”
spam reduction page and several users whose posts are being incorrectly flagged as spam.

While we understand that some users have chosen to leave due to frustrations with the
platform, overall user numbers have remained stable, and we continue to welcome new
members. Many users tell us that the Online Community is a lifeline for them, and we remain
committed to ensuring it is a safe, welcoming, and supportive space.

As a result of your complaint we have taken the following action:
• Reviewing our processes for managing the online community platform and we how
we communicate changes to our service users

I would like to thank you for bringing these matters to our attention. We welcome comments
from people who use our services and aim to use these to improve our services.
If you are not fully satisfied with the way we have handled your complaint y

Thank you Debbie, for sharing this response from our "overseers."

Golly, I feel so much safer and better about EVERTHING now.....I can't even remember why I have been sceptical in the past.  I now realise that "They are not the Jedi I was looking for." Everything is perfect, under control, and as expected.....Naturally.

Gosh, I am so relieved.

I wonder if sarcasm is considered a crime here now, under the new regime?!   Frankly, my dear, I don't give a "hoot" (I know that the original word in that phrase, in the 1940's, caused consternation.......so I don't want to risk it now here....based on my understanding of things at the moment?!

I salute, and retire, for now?!

Thank you Debbie, for sharing this response from our "overseers."

Golly, I feel so much safer and better about EVERTHING now.....I can't even remember why I have been sceptical in the past.  I now realise that "They are not the Jedi I was looking for." Everything is perfect, under control, and as expected.....Naturally.

Gosh, I am so relieved.

I wonder if sarcasm is considered a crime here now, under the new regime?!   Frankly, my dear, I don't give a "hoot" (I know that the original word in that phrase, in the 1940's, caused consternation.......so I don't want to risk it now here....based on my understanding of things at the moment?!

I salute, and retire, for now?!

I liked the Jedi reference