List of forum faults part 2

MODERATORS ARE READING OUR PRIVATE MESSAGES

I don't know for sure, but I have evidence. I finally got a reply to my e-mail asking why posts and pms are going into moderation and why some messages are never appearing at all yesterday, after being ignored for over 2 weeks. Here's the relevant part:

" your account was placed in moderation. The action that has been taken is to protect other users on the forum. As your account remains in moderation this means that your posts are reviewed by the moderation team before being published to the Online Community."

So what I thought was a forum bug is obviously deliberate. And the lack of any indication that pms aren't being "reviewed by the moderation team" seems to strongly suggest that they are! (And no, obviously this does not protect anybody!)

Moderators are not reading private messages. 

Some users are having their posts incorrectly marked as spam which is causing them to be sent to the moderation queue. These posts are marked as "spam" on our administration panel. We can quickly scan these a few times each day during normal working hours and release them. We are actively seeking a solution to this problem. 

This spam filter issue is different from pre-moderation. The moderation team occasionally take the decision to place an account under pre-moderation – meaning posts and comments (but not private messages) are reviewed by a moderator before they are published. This only happens in response to breaches of the rules that merit this action. Any user whose account is placed in pre-moderation is emailed to tell them exactly what rule was broken and why their account has been placed into pre-moderation. 

Many thanks

Sharon Mod

Moderators are not reading private messages. 

Some users are having their posts incorrectly marked as spam which is causing them to be sent to the moderation queue. These posts are marked as "spam" on our administration panel. We can quickly scan these a few times each day during normal working hours and release them. We are actively seeking a solution to this problem. 

This spam filter issue is different from pre-moderation. The moderation team occasionally take the decision to place an account under pre-moderation – meaning posts and comments (but not private messages) are reviewed by a moderator before they are published. This only happens in response to breaches of the rules that merit this action. Any user whose account is placed in pre-moderation is emailed to tell them exactly what rule was broken and why their account has been placed into pre-moderation. 

Many thanks

Sharon Mod