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"Over the festive period our team is operating at reduced capacity"

Bunny

Re the forum announcement that begins with: "Over the festive period our team is operating at reduced capacity."

I completely understand and appreciate why this is the case. And I remain immensely grateful:

  • That this forum exists and that we're able to benefit from it - including without needing to pay anything for the privilege.
  • To the paid staff and to the unpaid, volunteer moderators for their hard work, not to mention their patience with, and kindness to, us all. I wish you all a happy and peaceful festive break.

Still, I can't help but find it very sad indeed that, during the festive period - a time when some of us might need the benefit of this forum and its companionship more than at any other time of the year - moderation delays are likely to be longer than usual. Including for unfreezing accounts, and for approving threads and posts, that have been quarantined by the automated filter.

DoveChristmas treeTwo hearts   

Parents

  • Sure enough, I fell victim to the filter myself on Christmas Eve, including the following being held pending review:

    - A new thread, which will now be completely pointless whenever it eventually appears.
    - A reply to a new forum member, which I thought might still go through, but didn't.
    - A private message reply that I tried to send - also held.

    I then gave up until this morning, when I tested sending a reply to a different thread. And it was published! Even though my other replies are still missing. And even though I haven't yet received a reply to the emails that I sent on Christmas Eve.

    Yesterday, I felt the lowest that I've ever felt on Christmas Day. I'm normally the excited one. But yesterday I felt extremely low and completely disinterested, which - given what day it was - made me feel even worse. It would have helped me enormously if I'd felt able to post here. But I assumed that I effectively remained locked out. Perhaps I still was. Who knows? Not me, thanks to this stupid system.

    I'm fed up with this place. End of rant.

Reply

  • Sure enough, I fell victim to the filter myself on Christmas Eve, including the following being held pending review:

    - A new thread, which will now be completely pointless whenever it eventually appears.
    - A reply to a new forum member, which I thought might still go through, but didn't.
    - A private message reply that I tried to send - also held.

    I then gave up until this morning, when I tested sending a reply to a different thread. And it was published! Even though my other replies are still missing. And even though I haven't yet received a reply to the emails that I sent on Christmas Eve.

    Yesterday, I felt the lowest that I've ever felt on Christmas Day. I'm normally the excited one. But yesterday I felt extremely low and completely disinterested, which - given what day it was - made me feel even worse. It would have helped me enormously if I'd felt able to post here. But I assumed that I effectively remained locked out. Perhaps I still was. Who knows? Not me, thanks to this stupid system.

    I'm fed up with this place. End of rant.

Children
  • in reply to Bunny

    Thank you both ( and  ) - very much. 

    Of course, to add insult to injury, this post (ie the one that I'm now replying to) also ended up going directly to moderation - despite the filter having allowed to me post one previous message. I don't understand the logic, assuming there is any.

    Unknown said:
    The forum is no longer fit for purpose (in my opinion).

    I agree. In my opinion, an important source of support like this forum ceases to be a source of support when it's unreliable.

    And, honestly, I feel there should be better team support over this period. Just like there is for many important helplines. I won't say which, in case it's yet another filter trigger.

    Let's see whether this one gets published. Who knows? Toss of a coin... (Edit: it did. But I still don't know what will happen if I try and reply again elsewhere).

  • in reply to Bunny
    Bunny said:
    I'm fed up with this place. End of rant.

    Sorry to read this.

    Me too and I am fading away I think.

    The forum is no longer fit for purpose (in my opinion).

    It's all rather hopeless - we've lost so many new members - I've lost count of how many have joined in and then posted about problems they were having with the system and never heard from again.

    Bunny said:
    I felt the lowest that I've ever felt on Christmas Day

    Bouquet

  • in reply to Bunny

    I'm here to cheer you up. And anyone else that needs cheering up.