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"Over the festive period our team is operating at reduced capacity"

Bunny

Re the forum announcement that begins with: "Over the festive period our team is operating at reduced capacity."

I completely understand and appreciate why this is the case. And I remain immensely grateful:

  • That this forum exists and that we're able to benefit from it - including without needing to pay anything for the privilege.
  • To the paid staff and to the unpaid, volunteer moderators for their hard work, not to mention their patience with, and kindness to, us all. I wish you all a happy and peaceful festive break.

Still, I can't help but find it very sad indeed that, during the festive period - a time when some of us might need the benefit of this forum and its companionship more than at any other time of the year - moderation delays are likely to be longer than usual. Including for unfreezing accounts, and for approving threads and posts, that have been quarantined by the automated filter.

DoveChristmas treeTwo hearts   

  • in reply to Lotus
    Lotus said:
    Bunny and Debbie, I was sad to read your posts. I hope you both stay around.

    Thank you P.

    I'm finding the anxiety of not knowing whether a post will be thrown out at any moment, along with this happening to others + the orange banners + now the PM moderation rather too much to bear.

    The total absence of any assistance during this holiday period (and very little generally with these particular problems) depressing and annoying/frustrating.

  • in reply to Lotus
    Lotus said:
    so I don't know if someone did see my email and responded to it

    Personally, I find this rather unacceptable.......especially considering the cohort that NAS are purportedly "serving" here, whether by means of charitable contribution, or any other method.

    As I have said on MANY occasions over recent months....a lack of effort to communicate with an autistic cohort....is NOT COOL......and frankly CRUEL?!

  • in reply to Deleted User

    Bunny and Debbie, I was sad to read your posts. I hope you both stay around.

    I too had two posts go into moderation just before Christmas and they have never appeared. I emailed the community manager just after they went into moderation and requested to be able to post again, and after that I was able to post so I don't know if someone did see my email and responded to it. I never ever had posts go into moderation before the "upgrade" - which I can't see actually upgraded anything???

    I hope you feel a bit better now - take care.

  • in reply to Bunny

    Thank you both ( and  ) - very much. 

    Of course, to add insult to injury, this post (ie the one that I'm now replying to) also ended up going directly to moderation - despite the filter having allowed to me post one previous message. I don't understand the logic, assuming there is any.

    Unknown said:
    The forum is no longer fit for purpose (in my opinion).

    I agree. In my opinion, an important source of support like this forum ceases to be a source of support when it's unreliable.

    And, honestly, I feel there should be better team support over this period. Just like there is for many important helplines. I won't say which, in case it's yet another filter trigger.

    Let's see whether this one gets published. Who knows? Toss of a coin... (Edit: it did. But I still don't know what will happen if I try and reply again elsewhere).

  • in reply to Bunny
    Bunny said:
    I'm fed up with this place. End of rant.

    Sorry to read this.

    Me too and I am fading away I think.

    The forum is no longer fit for purpose (in my opinion).

    It's all rather hopeless - we've lost so many new members - I've lost count of how many have joined in and then posted about problems they were having with the system and never heard from again.

    Bunny said:
    I felt the lowest that I've ever felt on Christmas Day

    Bouquet

  • in reply to Bunny

    I'm here to cheer you up. And anyone else that needs cheering up.

  • Sure enough, I fell victim to the filter myself on Christmas Eve, including the following being held pending review:

    - A new thread, which will now be completely pointless whenever it eventually appears.
    - A reply to a new forum member, which I thought might still go through, but didn't.
    - A private message reply that I tried to send - also held.

    I then gave up until this morning, when I tested sending a reply to a different thread. And it was published! Even though my other replies are still missing. And even though I haven't yet received a reply to the emails that I sent on Christmas Eve.

    Yesterday, I felt the lowest that I've ever felt on Christmas Day. I'm normally the excited one. But yesterday I felt extremely low and completely disinterested, which - given what day it was - made me feel even worse. It would have helped me enormously if I'd felt able to post here. But I assumed that I effectively remained locked out. Perhaps I still was. Who knows? Not me, thanks to this stupid system.

    I'm fed up with this place. End of rant.