transport, especially stations & trains

The transport providers got a decade or so extra time to implement the Disability Discrimination Act, mainly to modify vehicles/rolling stock

However what this has meant is they don't do anything about disability. The staff training other public services have had to undertake doesn't happen. This is particularly apparent on the railways, where they still ask disabled people to give twenty-four hours notice, though some allow disabled travellers to ask for assistance before travel on the day.

This gives rise to an argument that if disabled people don't notify, anything that befalls them during travel is their fault. For example automatic barriers on stations - sometimes you cannot get the option to go through the manual barrier if you haven't asked in advance.

For people on the autistic spectrum transport can be confusing, noise, people moving around, conflicting platform and on-train announcements (especially the out of sequence ones - "this train is not in service" just as a train full of passengers pulls out of the station).

I'm on several transport bodies where I raise disability issues. When I raise the autism issue the response I get is nobody else raises this.

Is autism no longer an issue for travel? Or is this something NAS needs to look at? Do parents and carers or people with autism in these discussions have no trouble with transport any more?

Parents
  • I had similar problems with my son and myself. I have neuro problems of a different nature to ASD but my sensory issues are similar to my sons even if the diagnosis is not the ASD.

    My friend booked assistance at the stations where there was a train change. We did this 2 days in advance explaining someone had to take me to the platform where I was to catch my next train.Despite this I wasn't met as arranged and was thrown into complete chaos. I managed to literally grab a member of staff...but my speech was playing up so it was hard work. I finally managed to get the very begrudging person to take me to my platform..he twice tried to just put me infront of the information boards to 'find it yourself on here'. I couldn't process the info or even make sense of the words by this point.

    By the time I was put on the platform I was struggling so badly that I went into a daze and still nearly missed the train. I seems that if you 'look' OK, don't have an obvious mobility issue then..well it's tough trying to get things in place (not that I am saying it any easier for other people with disabilities). You do feel you are left to the mercy of some kind soul (and I have been equally rescued and scuppered by Joe Public on more than one red faced, sweaty occasion).

    The next attempt I made I booked a seat..managed to find my seat (a challenge in itself) only to find someone else in it and the reservation signs out of order. It was hellish embarrassing trying to explain to the person sitting there and he refused to budge despite me showing him my reservation..a lovely man came to my rescue and 'talked me down'..I was shaking and felt so 'shamed'. I will never do that journey again and I won't take my child on the train unless I am accompanied for the same reasons.

    I think services are so over stretched and money so short there is no long term solution..maybe better awareness in the public is our only way forward...but I for one still feel upset that despite all my efforts and planning I can still find myself feeling bad and embarrassed just trying to get from A - B.

    Thank you Longman for keeping in there, we do appreciate your huge efforts to raise awareness.

    x

Reply
  • I had similar problems with my son and myself. I have neuro problems of a different nature to ASD but my sensory issues are similar to my sons even if the diagnosis is not the ASD.

    My friend booked assistance at the stations where there was a train change. We did this 2 days in advance explaining someone had to take me to the platform where I was to catch my next train.Despite this I wasn't met as arranged and was thrown into complete chaos. I managed to literally grab a member of staff...but my speech was playing up so it was hard work. I finally managed to get the very begrudging person to take me to my platform..he twice tried to just put me infront of the information boards to 'find it yourself on here'. I couldn't process the info or even make sense of the words by this point.

    By the time I was put on the platform I was struggling so badly that I went into a daze and still nearly missed the train. I seems that if you 'look' OK, don't have an obvious mobility issue then..well it's tough trying to get things in place (not that I am saying it any easier for other people with disabilities). You do feel you are left to the mercy of some kind soul (and I have been equally rescued and scuppered by Joe Public on more than one red faced, sweaty occasion).

    The next attempt I made I booked a seat..managed to find my seat (a challenge in itself) only to find someone else in it and the reservation signs out of order. It was hellish embarrassing trying to explain to the person sitting there and he refused to budge despite me showing him my reservation..a lovely man came to my rescue and 'talked me down'..I was shaking and felt so 'shamed'. I will never do that journey again and I won't take my child on the train unless I am accompanied for the same reasons.

    I think services are so over stretched and money so short there is no long term solution..maybe better awareness in the public is our only way forward...but I for one still feel upset that despite all my efforts and planning I can still find myself feeling bad and embarrassed just trying to get from A - B.

    Thank you Longman for keeping in there, we do appreciate your huge efforts to raise awareness.

    x

Children
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