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Correcting information in referral

HP35

Is it acceptable to write to the NHS autism service to correct information my GP sent in my referral? My name (I legally changed it a few months ago to the name I've used socially since birth), pronouns, phone number, and medications are incorrect on the letter the GP sent. The autism service has since written to me using the wrong name. It seems sensible to me to reply to correct my information but I'm often wrong about these things and do things that are considered inappropriate, so I thought I'd run it by you first.

Parents

  • Correct them!  Tell them your current correct names, telephone numbers and addresses.

    My experience with NHS hospitals and their administration is a sense of despair.

    I moved in 2012, changed GPs in 2012 to a new local one.  When I fell ill in 2013 and went into hospital, I gave my new address all the time.  The hospital still managed to send my appointments by post to my previous address.

  • in reply to Robert124

    My ex had a fun time with the NHS a few years back. The hospital wanted evidence that he was UK resident and started sending letters threatening to deport him if he didn't provide it. Despite being provided with our address several times they sent all this correspondence to his parents' address instead, which they could only have had on file from his birth at that same hospital 35 years earlier. Not sure where they were planning to deport him to!

    He's currently having another issue because he's moved out of our place, asked to change his address with the hospital, and they've said... No. Just no. So I get to intercept letters from them and pass them onto him.

    Brilliant system Rolling eyes

  • in reply to HP35

    The NHS does not deport people!  They may ask for proof of residence  (a) for charging overseas residents, or not, as the case may be, or (b) if services are to be provided or funded by social care they need to know which local authority is responsible.

    "The hospital" cannot refuse to correct a patient's details. They are required under GDPR to keep records up to date. You need to by-pass the clerks and receptionists and make a complaint - ask to see their data protection policy and to whom you should complain.

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  • in reply to HP35

    The NHS does not deport people!  They may ask for proof of residence  (a) for charging overseas residents, or not, as the case may be, or (b) if services are to be provided or funded by social care they need to know which local authority is responsible.

    "The hospital" cannot refuse to correct a patient's details. They are required under GDPR to keep records up to date. You need to by-pass the clerks and receptionists and make a complaint - ask to see their data protection policy and to whom you should complain.

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