Lead practitioner utter useless in nhs mental health

What a waste of time and energy getting a lead practitioner.  She forgets everything she says she's going to do, doesn't  understand  me at all . Doesn't like arranging  appts unless I remi nd her that we are due one. What is the point of these people? 

I'm really distressed and angry about this and it's a real let down after waiting ages for one. Has anyone had any experience of this?

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