Find this really frustrating as I've always had everything delivered and usually stuff comes in a couple of days.
Bought some noise cancelling headphones April 28th got the invoice with tracking number saying to wait 2 days so waited till following week (as it was weekend anyway) Number still doesn't work on royal mail, doesn't work on companies own site (that I bought them from). Emailed 3 times no reply. Found a chat thing on their site to leave a message, left one got an auto reply that disappeared out of my inbox! tried again..this time typed in the auto reply to stop it disappearing, still waiting to see if I can get a reply!
Leaving me feeling stressed cos I can't get any kind of answer immediately (or at least within a day of an email) and they haven't turned up.
Don't know how I will get a refund if they don't turn up as the company doesn't seem to like answering their messages or email and the headphones were over £200 so can't afford to not pursue it for a refund if they don't arrive.
Any ideas who I contact to get my money back if they still won't answer and the headphones still haven't turned up by the end of this week?
Thanks
Kit
