Pip advice needed

I apologize if this is the wrong place but I need a little bit of advice. I've applied for pip on behalf of my 16 year old son, he's been diagnosed with autism learning disability and BSED. I was made his appointee in March. Its been nearly four weeks since I sent the claim form in and today I received a phone call from atos asking for a bit more information as they didn't want him to have to to to a centre. Does this mean they won't require him to have a face to face assessment and will I be waiting any longer for a decision. 

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