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Airline not helping

Raf

Hi, we're flying by Gulf Air on Sunday, I've been trying to get assistance for my daughter who is autistic, I've tried the DPNA code, sent copies of her diagnosis etc.

They said that they want a copy of her disabilities card? As far as I know there's no such thing unless you buy one off the Internet. They refuse to help even though I sent her diagnosis to them. She's receives DLA and has a EHCP at school so its not like I'm trying to make a mountain out of a molehill lol. 

Anyone got any advise what I can do next?

All I've asked for is group 1 boarding and a window seat for her, she has a sunflower lanyard that Manchester Airport recognises to speed her through security etc.

Thanks

Raf

Parents

  • Hi and welcome to the community.

    Raf said:
    she has a sunflower lanyard that Manchester Airport recognises to speed her through security etc.

    Just to help manage your expectations about automatically gaining access to a dedicated or faster channel at security, Manchester Airport recently changed its policy for lanyard wearers. it now says:

    "We are working to improve the airport journey for travellers who may not want to disclose their disabilities or use our assistance service.

    If this applies to you or someone you're travelling with, we recognise the Sunflower lanyard, which you can wear throughout the airport. The Sunflower lanyard identifies the wearer as someone who may need understanding or extra time passing through the airport.

    The Sunflower lanyard now offers access to all lanes at departure security, in addition to our Family and Assisted Travel lane.
    All channels at departure security offer next-generation security screening, offering a quicker, quieter and more customer-friendly process for all passengers. Security colleagues have hidden disability awareness training and will assist you with any questions that you may have while passing through the security process."

    Manchester Airport - Travelling with a non-visible disability > How to pass through the airport with a Sunflower lanyard

    That's consistent with the recent experience of another community member:

    Stewart said:
    Well I went to the special assistance desk st T2 and said 'I've been advised to ask for a sunflower lanyard' . I was given one and given directions for the assistance lane . There were 2 ppl staffing the gates and instead of letting me through one of them I was directed to the  'normal' gates
Reply

  • Hi and welcome to the community.

    Raf said:
    she has a sunflower lanyard that Manchester Airport recognises to speed her through security etc.

    Just to help manage your expectations about automatically gaining access to a dedicated or faster channel at security, Manchester Airport recently changed its policy for lanyard wearers. it now says:

    "We are working to improve the airport journey for travellers who may not want to disclose their disabilities or use our assistance service.

    If this applies to you or someone you're travelling with, we recognise the Sunflower lanyard, which you can wear throughout the airport. The Sunflower lanyard identifies the wearer as someone who may need understanding or extra time passing through the airport.

    The Sunflower lanyard now offers access to all lanes at departure security, in addition to our Family and Assisted Travel lane.
    All channels at departure security offer next-generation security screening, offering a quicker, quieter and more customer-friendly process for all passengers. Security colleagues have hidden disability awareness training and will assist you with any questions that you may have while passing through the security process."

    Manchester Airport - Travelling with a non-visible disability > How to pass through the airport with a Sunflower lanyard

    That's consistent with the recent experience of another community member:

    Stewart said:
    Well I went to the special assistance desk st T2 and said 'I've been advised to ask for a sunflower lanyard' . I was given one and given directions for the assistance lane . There were 2 ppl staffing the gates and instead of letting me through one of them I was directed to the  'normal' gates
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