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Aggressive and unprofessional bullying hotline operator

KECH

I have just had a 5 minute call with someone on a supposed 'helpline'. The person concerned was aggressive, unprofessional and left me shaken. They also talked about autistic people as 'they' at one point making a really offensive comment. I was barely able to get a word in and within 5 minutes was told I was in denial and was wrapping my child in cottonwool. I am still astounded at the verbal attack I experienced. From some quick googling I see that this person has a record of intimidation, unprofessional behaviour and ironically bullying behaviour.

Who can I complain to - more because I would hate anyone, especially someone who is vulnerable to be verbally attacked in this way.  

Parents

  • I think that she is the person in charge of the helpline (the founder). I understand that it was closed down in 2010 but has subsequently reopened. I wouldn't want to name the helpline because From what I see online she appears to have taken a lot of people to court for various things! (really nasty character). My son is autistic and I have experienced ignorance but never such a response from someone who should be professional. It's really baffling as it felt very personal.  

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  • I think that she is the person in charge of the helpline (the founder). I understand that it was closed down in 2010 but has subsequently reopened. I wouldn't want to name the helpline because From what I see online she appears to have taken a lot of people to court for various things! (really nasty character). My son is autistic and I have experienced ignorance but never such a response from someone who should be professional. It's really baffling as it felt very personal.  

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