incredibly rude

Does anyone else have this experience, and how did you deal with it.

I tend to use email as my chosen means of communication between myself and school.  Most of the  time it works okay, and I will get a response.  However, there are times when tutors don't respond, despite repeated requests for feedback.

I am finding this perplexing, as some of these emails were initiated by the tutor.  

I am not rude in emails, so I'm finding this deafening silence incredibly rude.

If you have experienced this, how have you dealt with it?

 I did send an email recently saying I was still waiting for a response to an email sent 2 weeks earlier, and the tutor took offense saying that she had matter in hand and would get back to me.  Question is how was I to know that?

I am getting frustrated with this behaviour, it is incredibly rude, but not sure how to tackle it.

The tutors all stick together, so reporting up the chain of command tends to make matters worse.

Parents
  • I can respond to this in a university context, with a less clear idea of schools.

    In schools teachers may be "hot-desking" a computer - that is sharing with other staff. It depends whether the treacher is a head of division, in which case they may have their own office and computer, or is junior and using common rooms. They may have their own laptop.

    It may not be that easy for them to work in this way. Many pupils and students expect to communicate by email. Depending on access and numbers of emails received, and how much time they have to do this, with teaching and marking committments, it may not be that easy to respond to all emails, and emails may also be lost, go to spam etc.

    If the school has a pupil emailing system that works from class lists, I know from trying to use them at university level, things don't always go to plan. So a pupil might get an email from a teacher, but replies may not go quite where expected.

    Students certainly often have funny email addresses. They also put on attachments, or links to photos of themselves or something they want to share. You can have no idea what this does to staff email systems - where the school authorities are trying to filter out rubbish. Some systems eliminate anything with a nationality as racist eg a surname like Irish or Scott, and see adversity in almost anything.

    As a lecturer I tried very hard to follow email dialogues and to be helpful in responses, but the email addresses, and add-ons that screwed up my computer, and attachments my computer wont let me open, meant it was hard work. Students are supposed to use an allocated email and if they want to use something more personal they are supposed to link it to their allocated email - doesn't always work. Sometimes I was searching for ages workable alternative email addresses for ones I couldn't otherwise reply to.

    Find out perhaps by asking delicately, if email is not a good idea. You'd be amazed how many teachers don't like email

Reply
  • I can respond to this in a university context, with a less clear idea of schools.

    In schools teachers may be "hot-desking" a computer - that is sharing with other staff. It depends whether the treacher is a head of division, in which case they may have their own office and computer, or is junior and using common rooms. They may have their own laptop.

    It may not be that easy for them to work in this way. Many pupils and students expect to communicate by email. Depending on access and numbers of emails received, and how much time they have to do this, with teaching and marking committments, it may not be that easy to respond to all emails, and emails may also be lost, go to spam etc.

    If the school has a pupil emailing system that works from class lists, I know from trying to use them at university level, things don't always go to plan. So a pupil might get an email from a teacher, but replies may not go quite where expected.

    Students certainly often have funny email addresses. They also put on attachments, or links to photos of themselves or something they want to share. You can have no idea what this does to staff email systems - where the school authorities are trying to filter out rubbish. Some systems eliminate anything with a nationality as racist eg a surname like Irish or Scott, and see adversity in almost anything.

    As a lecturer I tried very hard to follow email dialogues and to be helpful in responses, but the email addresses, and add-ons that screwed up my computer, and attachments my computer wont let me open, meant it was hard work. Students are supposed to use an allocated email and if they want to use something more personal they are supposed to link it to their allocated email - doesn't always work. Sometimes I was searching for ages workable alternative email addresses for ones I couldn't otherwise reply to.

    Find out perhaps by asking delicately, if email is not a good idea. You'd be amazed how many teachers don't like email

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