Hi. I'm a driving instructor, and I have a pupil who has aspergers.
Two things have come together in an unfortunate way. First of all, I booked a theory test for my pupil, and wanted to get her extra time in which to sit the test, so I ticked the box that says she has a medical condition, and the people that run the theory test got in touch with her by telephone the next day, listened to what she had to say, and arranged for her to have extra time when she did her test.
Unfortunately, she'd also lost part of her driving license. When presenting yourself for a theory test, you must bring both parts of your license with you.
So we booked the test for several weeks into the future, and I explained to my pupil that she needed to send off a form, with payment to the DVLA to get a replacement license. She did this on the 16th of April, and her payment was processed on the 21st of April.
However, no license arrived, and eventually, having no license to show, she was forced to miss her theory test.
She spoke to a customer service person from the DVLA on the phone, and was advised to write them a letter, as the license should have been recieved well before the theory date, and that she should be entitled to a refund of her test fee. They also confirmed that payment had been recieved, and that they could see no reason for the delay in sending the replacement license, so I rebooked her theory test for the middle of june, allowing another few weeks for her license to arrive.
Then she got a phone call from the DVLA, threatening to revoke her license on the grounds that she had not mentioned her condition in her original license application, and informing her that it would take approximately 90 days to assess her application and issue her with a license. (She asserts that she in fact did inform them, but has no written proof of this)
My pupils' aspergers in no way impairs her ability to learn how to drive. She takes no medication, sees no consultants.
Does anyone have any advice on how to proceed?
