Refusing to visit grandparents/family

Hi - after some advice. My teen daughter is refusing to visit/socialise any family outside of our immediate family. They are generally understanding but it's beginning to feel like I have to defend my daughter and I'm constantly trying to explain to them it's due to her anxieties around talking/eye contact/etc and probably loads more that I don't really understand. 

Has anyone else dealt with this and have any tips on helping grandparents to understand and not to take it so personally. As my daughter is getting older it feels as though her social communication is worsening and she is becoming more isolated and a recluse. I felt at the end of my tether the other day and told her she had to come out of her room to at least say hello when they popped round. She just shut down, refused and muttered 'I thought you understood' which made me feel terrible as I chose my parents happiness and needs over my daughters.

Thanks for any advice you have. 

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