Assistance in Airport

Hi, 

We are going away in 2 weeks time and will be travelling from London Stansted airport. I understand that we can collect a wristband/lanyard from the assistance desk, has anyone done this before?

Do I need to fill in an application form before arrivals please?

Thanks!

Parents
  • I've done it - it's brilliant.

    Give them a bell to let them know you'll be coming and ask what else they can help you with - and ask them to sort out any help you might need at the destination airport.

    Try to get there a bit early to avoid the rush - if it's not busy, they might walk you through the vip route which has no queues and they'll help you through security.

    I recommend booking an airport lounge too if you prefer a bit of peace & quiet before going to the gate.

    Is it just you or a whole family?  They normally let you pre-board too so you're on the plane first so you can be seated & settled before everyone else boards.

    Chat to the airline assistance too to see if they can offer any help during the flight.

  • Thanks for your reply. We are going as a family of 4. My girl is 3 years old and she is autistic. So just ring them and show up at assistance desk for the wristband, no application form required? 

  • No - there's no forms.  it's a lanyard.  Just explain what the problems will be and they'll sort it out.  Keep the lanyard because it works in a lot of destination airports - like Orlando - for when you get there and on the way back through the other airport..

    What problems do you foresee? 

    Is it a long flight?

    I can suggest taking lots of things to keep her occupied and take in in turns to keep her entertained.   The flight crew will also do whatever they can to keep her happy.

    If it's a long flight, get some small snacks to distract her between the boring bits of the flight.

    Also, try to make it special for her let her know that because she's so important, (maybe get get a plastic tiara) she goes through the vip route and she gets to pick her seat (suggest the one she's allocated is the best one - make up a reason) and introduce her to the flight crew as she boards (you'll be first on board and as the crew will be manning each door, they can all learn her name - it make their in-flight interactions easier with her - they will see the lanyard).

    Get her ready for take off by seeing if your plane is faster than all the others - get her to count how long it takes from rolling to getting off the ground. - get her to guess what the clouds are shaped like - try to spot cars & boats from the plane to keep her interested. 

    during the flight, in a quiet spell, take her around the plane to count the toilets, count the people, see how many windows the plane has etc.

    you might be last off the plane so tell her she gets to spend more time in the comfy seats - and count the people going past you. 

    At the other end, if you have the lanyard, they should walk you through the disabled/vip passport route - if not ask for it.

    Where are you going?

  • The lanyard should get you past the queues. 

    Have a nice time.

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