Published on 12, July, 2020
Am I the only one who is not receiving notifications when someone has posted to a thread that they are subscribed to?
This is the Thread designated by WebPM to write to, concerning EMail Notifications, about One Month ago...
Yet this Thread was begun by "AspieMum" over 7 Years ago...
Anyone reading, who still has such troubles, WebPM (not NAS) said to Post here...
(Sarcasm:...This way, NAS can ignore us more than once...??)
There's a possible confusion about the seven years. As many of our longer-standing contributors know, we replaced the entire platform for the Community last June - indeed some of the feedback has been about that new system. Since the mail is now coming from a different system at a different provider, using different technology, any problems that were happening seven years ago, on the previous system, are not likely to be relevant today.
Otherwise, unfortunately my view has not changed from what I said a couple of months ago, a few messages earlier in this thread. I think we have done everything that we can to ensure that we are sending the notifications. There was a problem at one point, that stopped anyone getting notifications for some days, but we corrected that (resulting in a bit of a flood as the queued notifications were sent out).
However, the way that email works on the Internet is that it is passed from server to server. Once we have sent messages, we have relatively little control over whether they are delivered. Usually they are, of course, which is why most people are indeed receiving notifications. Your individual Internet Service Providers (ISPs) and other mail-system operators will, however, take their own steps to protect their customers from the massive volumes of spam flying around the system, and sometimes genuine messages get caught up in those. Sometimes also there are other issues, but I believe that anti-spam measures are the most likely ones here.
There is little that we can do to investigate, because those ISPs are likely to take the view that their delivery of mail to their customers is not something that they would discuss with a third party, (especially a third party who just wants to get more mail delivered to those customers!) For what it's worth, I've got a similar problem at home with an unrelated forum, where it seems that notifications arrive for a day or two, and then dry up. If I change email addresses, they arrive again for a bit, and then the same happens.
The only suggestions I can make are:
Individual messages, of course, might contain words that cause them to be identified wrongly as spam, so check your spam/junk folder. If no notification messages at all are arriving, it's more likely to be something to do with wrongly identifying our notifications in general as some kind of bulk mailing that should be blocked.
WebPM said:There's a possible confusion about the seven years. As many of our longer-standing contributors know, we replaced the entire platform for the Community last June - indeed some of the feedback has been about that new system. Since the mail is now coming from a different system at a different provider, using different technology, any problems that were happening seven years ago, on the previous system, are not likely to be relevant today.
I do not know what you mean by "the seven years". To consider all of what I quote, there, I may misunderstand it...?
Are you telling us off for posting problems about a now defunct-system, yet at the same time acknowledging our also posting about the new system/platform/forum/whatever...?
I have, perhaps, a solution to this confusion which many, many of us have been suggesting for a very very long time, which I shall try to put politely...
...GET NAS THEMSELVES TO START A NEW "FEEDBACK" THREAD!!
) ( said:Although I like to think we kind of know a certain amount about each other.
I really like this sentence! I am exactly the same!
Thank you California I was concerned after posting that it seemed I was talking for you! Sorry I try not to include people in my assumptions, I only thought it wrong after reading it much later. Although I like to think we kind of know a certain amount about each other.
take care.
) ( said:I imagine he did as suggested and did a search to find a place to comment on issues with emails specifically!.
Yes, I do not like to start new threads.
) ( said:Dear WebPM California posted on here as the title is” not receiving e mail notifications”,
This is true!
) ( said:why we the users should start new threads is beyond me unless a new issue arises previously unreported.
I agree with this!
I seem to have caused some confusion, for which my apologies. There's nothing wrong with posting new reports to this older thread. However, in everything I say here, I am conscious that my messages could be read my various others, in addition to those contributors to whom I am immediately responding. For some here, my point that this thread is much older than the system (and therefore earlier posts aren't that relevant to current issues) will have been obvious. For others, perhaps it was worth saying - I hope so.
The best time to start a thread is when a new problem occurs. This tends to mean that threads are started by those reporting the issue. Of course, if there's already a relevant thread, it makes sense to add to that.
In spite of any areas where we could see possible improvements, I remain encouraged by the increasing volumes of messages, and therefore by the increasing level of support that people here are able to give each other.
Regards
Thank you DC, your support is always appreciated.
”we may get there in the end,”
uhm? We might unless it is nested in which case we may never get to the END, as such Lol.
x()x
Hear Hear!
...In support of Mr LoneWarrior's Post, there. I am tired, yet also still know what I am about, too... even at Two in the Morning...!
Please and Thanks again to WebPM. We respect you, I keep saying... however... etc. etc. newthread. etc. newthread. etc. etc... keep on, we may get there in the end, as it were.
“Start a new FEEDBACK thread”Surely DC that would be far to simple a solution?
Dear WebPM California posted on here as the title is” not receiving e mail notifications”,
I imagine he did as suggested and did a search to find a place to comment on issues with emails specifically!.
no one has actually referred directly to any of the older posts. We merely had no main place to post our concerns so using the main title seems appropriate. You did suggest elsewhere that we should self manage if possible, you divided many posts and placed them here there and everywhere, many taken out of context, even titling one that appeared to be from a member but not so.
I have not entered a search for issues concerning emails myself but as the search results are usually pretty random at best I wonder what pops up first?
so here we are in a thread concerning emails,as You suggested a different heading for each issue instead of one main place as previously started by NAS,
It has been suggested many many times for you or a moderator to start a thread specifically stating that any issues regarding ########## should be posted here, giving a specific topic issue for each. It could also advise that it remains on topic to save confusion, and stating clearly to only reply to the lead heading so that all replies are in order of date and time not nested.
why we the users should start new threads is beyond me unless a new issue arises previously unreported.
One thing you may be able to answer for me is, I still receive emails from NAS which is fine by me, they are frequent and seem to know who I am by using my user name within them, so why do I not receive notifications of new posts to threads?
I wish you well in your endeavours, you are trying I know and for that I thank you very much, forgive my little rant I have literally given up trying to find answers to any issues I have,
I come here to find answers regarding autism and to help others if I can, I am autistic and without this kind place I think I would struggle .I find great support when I need it, This site has literally changed my life, If I could help to fix this forum I would,
much respect to you kind sir, x()x