Not receiving e-mail notifications?

Am I the only one who is not receiving notifications when someone has posted to a thread that they are subscribed to?

Parents
  • We have fixed the issue with email notifications. This will have resulted in a flood of messages, as your outstanding notifications were delivered. That in turn might be why some of you (including me) got duplicates. Please post here if that continues to happen in the coming days.

    I agree that your sign-in times out too soon, and that on many systems it would last days or weeks, whereas here it's less than an hour. We have plans for that, but it's a fairly central part of our systems.

  • We have fixed the issue with email notifications.

    Really?

    This problem repeats regularly.

  • I've raised this with our suppliers. We previously put an alert in place, so I am trying to find out whether that is working, and whether the problem this time is the same. I am aware of the reports over the summer.

    I am sorry for the inconvenience.

  • We have been working on this. We have not found a problem as such, but the service that sends notifications was restarted, and this may have resolved it. We're continuing to investigate, so please carry on updating this thread with any new information about notifications arriving.

Reply
  • We have been working on this. We have not found a problem as such, but the service that sends notifications was restarted, and this may have resolved it. We're continuing to investigate, so please carry on updating this thread with any new information about notifications arriving.

Children
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