I contacted the Equality Advisory and Support Service

Thanks to the user who mentioned them in a previous thread I made here.

http://www.equalityadvisoryservice.com

They can offer free advice on human and disability rights. I sent them a message and will post the response here you may find it interesting:

Thank you for contacting the Equality Advisory and Support Service (EASS) regarding professionals not looking at you due to [issue I mentioned to them]
The EASS can provide you with advice and guidance on the Equality Act 2010 and the Human Rights Act 1998; however, if you require a legal opinion on the merits of your case, you would need to consult a lawyer.  For more information, please see our legal disclaimer.
[paragraph summarising my message to them]

The definition of disability is: ‘A physical or mental impairment that has a substantial and long term adverse effect on normal day to day activities’. Substantial is more than minor or trivial, long term is up to 12 months, over 12 months or for the rest of their lives, and normal day to day activities is an exhaustive list, which includes which could include communicating with people, lifting, reading, writing, walking etc.

Disability discrimination is a form of direct discrimination. Direct discrimination occurs when a person treats another person differently and worse than they treat or would treat others. This is called being treated less favourably.

To decide whether a service provider has treated a service user ‘less favourably’, a comparison must be made with how they have treated other service users (who are non-disabled or have a different disability) or would have treated them in similar circumstances. If the service provider’s treatment of the service user puts the service user at a clear disadvantage compared to other service users, then it is more likely that the treatment will be less favourable.

The service user does not have to experience actual disadvantage (economic or otherwise) for the treatment to be less favourable. It is enough that the service user can reasonably say that they would have preferred not to be treated differently from the way the service provider treated – or would have treated – another person. This other person is referred to as a ‘comparator’.

Another way of looking at this is to ask, ‘but for my disability, would I have been treated this way?’

In relation to your situation, if you feel that you are being treated differently and worse by the professionals due to your facial disfigurement, you may wish to use one of our template letters for direct discrimination – services, which can be found on our website within the resources section, to see what response you get back for the treatment you have been receiving.
If you require further information please do not hesitate to contact us.