Hi there -
Just wondering if anyone has had a similar experience and got a happy ending.
My 18 year old with ASD/MLD used my mobile phone in a relative's house that we were visiting, to go on the Internet. As it was not our house - the phone was not connected to the wi-fi but was using mobile data. I have a monthly 2 gb allowance. I did not know she was using the phone until I saw on my tablet an email flash up in the notification banner saying I had used £80 worth of data. I immediately found her and the phone and switched the data off. By then she had racked up a debt of £92 in just over an hour. She had been watching nursery rhyme cartoons on you tube.
the mobile phone provider (BT) had texted with warnings - which she didn't understand and ignored.
I did explain to BT the next day and was told they would knock off £10 From the bill which is better than nothing. I have set my usage now to a limit of £5 excess to avoid this happening again.
I know this is my fault but still feel furious at the excessive charge for something that was a genuine error and didn't cost BT anything at all!
Any views or experience ?
