Thanks for those reflections RSocks.
The role of the moderators and "professional" advisors is very much on my mind as we begin reviewing the Community. Internally we are looking whether and how we could better link the Community our other advice services. This is in a context of growing demand for all types of advice over more and more channels, including Social Media where we are seeing particular growth in requests via FaceBook.
I'll also be looking at how we can involve Community members in such a review.
Regards
Bob: Digital Services Manager
Thanks for those reflections RSocks.
The role of the moderators and "professional" advisors is very much on my mind as we begin reviewing the Community. Internally we are looking whether and how we could better link the Community our other advice services. This is in a context of growing demand for all types of advice over more and more channels, including Social Media where we are seeing particular growth in requests via FaceBook.
I'll also be looking at how we can involve Community members in such a review.
Regards
Bob: Digital Services Manager