whenever we get on of these college or Uni students wanting us to fill out a surveymonkey we could fill in their surveys with utter nonsense?what do you think??
I read your post and am greatly concerned that you believe a member of the community (longman) has been “vilified” and “attacked” in a “vicious” way by our moderators. This is a very serious accusation which I have looked into. I cannot, however, find any evidence that, in my opinion, would justify your assertions. I would invite you to bring to my attention any evidence you have of this behaviour in a formal complaint so that it might be properly investigated.
Should any of our volunteer moderators, or NAS staff, be found to have behaved improperly we will take steps to correct this and issue an apology if deemed necessary.
Regarding delays in removing reported posts.
The Community is moderated by unpaid volunteers some of whom have autism. We have recently had some volunteers move on and we have been recruiting more to ensure daily moderation. We are not always able to respond as quickly as we would like but with new moderators we hope to improve this. Moderators try their hardest, with support of the Community Manager, to apply rules wisely. We do not pretend to get this right all the time.
Bob Chase, Digital Services Manager:
You can request an NAS Complaint Form by emailing socialmedia@nas.org.uk
I read your post and am greatly concerned that you believe a member of the community (longman) has been “vilified” and “attacked” in a “vicious” way by our moderators. This is a very serious accusation which I have looked into. I cannot, however, find any evidence that, in my opinion, would justify your assertions. I would invite you to bring to my attention any evidence you have of this behaviour in a formal complaint so that it might be properly investigated.
Should any of our volunteer moderators, or NAS staff, be found to have behaved improperly we will take steps to correct this and issue an apology if deemed necessary.
Regarding delays in removing reported posts.
The Community is moderated by unpaid volunteers some of whom have autism. We have recently had some volunteers move on and we have been recruiting more to ensure daily moderation. We are not always able to respond as quickly as we would like but with new moderators we hope to improve this. Moderators try their hardest, with support of the Community Manager, to apply rules wisely. We do not pretend to get this right all the time.
Bob Chase, Digital Services Manager:
You can request an NAS Complaint Form by emailing socialmedia@nas.org.uk
