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Guide to Problems and suggestions

Jim V - mod

Welcome to the Problems and suggestions topic.

Here we'd love to hear your feedback on the Community.

Is there anything you think would improve the service? Is there something missing you'd expect to see? Have you come across any problems or is something not working?

Whatever feedback you have, feel free to start a discussion here. We may not be able to do everything immediately but we'll respond with our views on your suggestions and help deal with problems.

If you are having problems creating or replying to discussions take a look at our help pages. If that doesn't resolve the issue please contact us.

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  • Jim V - mod said:

    Yep, you've hit the nail on the head - we're currently trying to resolve an issue where you're signed out of the main website after 45 minutes, no matter how active you are in the community.If the timeouts cross over the community thinks you should be able to post but doesn't know whose signed in - hence the Anonymous post.

    There's a couple of possible solutions but should be resolved soon.

    I don't think it's taking me as long as 45 minutes to compose replies,   but when I come to submit, I'm often finding I've been automatically timed out/signed out due to inactivity and I have to sign in again,  and after doing that I can't always get back to my draft so easily.      

    I suppose the problem is that all the time I'm thinking about my wording and typing my message up, this clocks up inactivity.   I'm not sure whether it's me that's too slow or the timeout is too fast,  but I do find the net result is awkward.  

    Other forums tend to use cookies to automatically authorise logged-in users, even after days or weeks of inactivity.   It's so much more convenient.   Would there be some security issue with adopting that same method here?   

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  • Jim V - mod said:

    Yep, you've hit the nail on the head - we're currently trying to resolve an issue where you're signed out of the main website after 45 minutes, no matter how active you are in the community.If the timeouts cross over the community thinks you should be able to post but doesn't know whose signed in - hence the Anonymous post.

    There's a couple of possible solutions but should be resolved soon.

    I don't think it's taking me as long as 45 minutes to compose replies,   but when I come to submit, I'm often finding I've been automatically timed out/signed out due to inactivity and I have to sign in again,  and after doing that I can't always get back to my draft so easily.      

    I suppose the problem is that all the time I'm thinking about my wording and typing my message up, this clocks up inactivity.   I'm not sure whether it's me that's too slow or the timeout is too fast,  but I do find the net result is awkward.  

    Other forums tend to use cookies to automatically authorise logged-in users, even after days or weeks of inactivity.   It's so much more convenient.   Would there be some security issue with adopting that same method here?   

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