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Guide to Problems and suggestions

Jim V - mod

Welcome to the Problems and suggestions topic.

Here we'd love to hear your feedback on the Community.

Is there anything you think would improve the service? Is there something missing you'd expect to see? Have you come across any problems or is something not working?

Whatever feedback you have, feel free to start a discussion here. We may not be able to do everything immediately but we'll respond with our views on your suggestions and help deal with problems.

If you are having problems creating or replying to discussions take a look at our help pages. If that doesn't resolve the issue please contact us.

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  • Hi.

    I've just registered for this new community, and I have to say that I think you're making a mistake in your registration/profile process.

    I am a NAS member, with a son with ASD (and daughter with Downs), and I'm sure that like others, I do not wish to give you my personal details (again) just to benefit from a forum.... especially when it can be a benefit to get info on such a subject anonymously.

    Therefore, you have a load of rubbish that I've entered in my profile, just so I can post a reply!

    Also you could make it clearer that once you've created the account, you still need to complete the community profile, so that others will not continually revisit a particular forum page, just to find out that they haven't entered enough info to enable the "reply" feature.

    (I went to the forum page, went to create my profile, back to the forums page, didn't work, back to profile, ticked the T&Cs box, errors in profile... entered fake address, back to forums page, back to profile, entered fake interests, etc, back to forum page, and hey presto! it worked... hardly a user friendly process!)

    Having said that I've managed it, and I'm only an IT professional with 20 years of experience....  

    Take a moment and have a think... what do you *really* want the info for? You've already got it for your members... If you want to contact these people, surely email will be your primary means of communication?! 

    So for example, if you want to direct them to a particular local NAS organisation, just ask that question ie: "pick the organisation nearest you for targetted local info...".

     

    Now, I'll go and look at some of the other info available.

     

    Bye! 

     

Reply

  • Hi.

    I've just registered for this new community, and I have to say that I think you're making a mistake in your registration/profile process.

    I am a NAS member, with a son with ASD (and daughter with Downs), and I'm sure that like others, I do not wish to give you my personal details (again) just to benefit from a forum.... especially when it can be a benefit to get info on such a subject anonymously.

    Therefore, you have a load of rubbish that I've entered in my profile, just so I can post a reply!

    Also you could make it clearer that once you've created the account, you still need to complete the community profile, so that others will not continually revisit a particular forum page, just to find out that they haven't entered enough info to enable the "reply" feature.

    (I went to the forum page, went to create my profile, back to the forums page, didn't work, back to profile, ticked the T&Cs box, errors in profile... entered fake address, back to forums page, back to profile, entered fake interests, etc, back to forum page, and hey presto! it worked... hardly a user friendly process!)

    Having said that I've managed it, and I'm only an IT professional with 20 years of experience....  

    Take a moment and have a think... what do you *really* want the info for? You've already got it for your members... If you want to contact these people, surely email will be your primary means of communication?! 

    So for example, if you want to direct them to a particular local NAS organisation, just ask that question ie: "pick the organisation nearest you for targetted local info...".

     

    Now, I'll go and look at some of the other info available.

     

    Bye! 

     

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