New pooter

I'm sorry you're having this problem. Reading your posts it's clear you need a stable computer system and someone to upload your software, set up your email and set the system to mirror your existing computer - ie to your exact requirements. You don't say where you bought it from? A shop like Curry's is not the right place for you - their computers are set up offsite.

You would be better off demanding your old computer back, then finding a reputable local firm where they will 'build' what you want onsite. They would load your software, set up your email and do what you want - ie mirror your old computer. There are chains of reputable computer firms in most large towns who could do this work, but I wouldn't use a one man band. 

I bought it from a shop that fixes and sells refurbished computers, I couldn't afford something brand new fom Curry's, I tried that once before and the chap I was talking to kept trying to sell me the latest gaming one and couldn't get his head around the idea that I don't play games. It's hard to get anything sensible around here, most computer businesses talk a strange version of English that I don't think anyone else does.

I've got my old machine back now, unfortunately I had to deal with the bloke I don't particularly like as he asks questions and then seems incomprehending when you don't give the expected answer. His idea is that they clone this computer onto my new one, I don'tknow how that would work seeing as this and the new one run different versions of windows?

My son and step son are coming down at the weekend and they've both promised me to have a look at it and sort it out, if they can't do it and one of them has a PHD in computer science and AI, then I'm going to take the new back and ask for a refund. It reminds me of banks who think the best way of protecting your money is to not allow you spend it without an absurd amount of security checks. This new computer has basically decided I'm a hacker trying to get into my usual stuff and is going about refusing to accept passwords even OTP's to stop me from reading the Guardian, coming on here or using anything that I actually want a computer for. My step son is getting really fed up with tech to the point that he wishes it was possible to stop using it despite the fact that he's a PHD, he feels it's all got stupidly complicated to the point of not being really usuable because of all the hoops it want you to jump through before allowing you to do the simplest things.

I bought it from a shop that fixes and sells refurbished computers, I couldn't afford something brand new fom Curry's, I tried that once before and the chap I was talking to kept trying to sell me the latest gaming one and couldn't get his head around the idea that I don't play games. It's hard to get anything sensible around here, most computer businesses talk a strange version of English that I don't think anyone else does.

I've got my old machine back now, unfortunately I had to deal with the bloke I don't particularly like as he asks questions and then seems incomprehending when you don't give the expected answer. His idea is that they clone this computer onto my new one, I don'tknow how that would work seeing as this and the new one run different versions of windows?

My son and step son are coming down at the weekend and they've both promised me to have a look at it and sort it out, if they can't do it and one of them has a PHD in computer science and AI, then I'm going to take the new back and ask for a refund. It reminds me of banks who think the best way of protecting your money is to not allow you spend it without an absurd amount of security checks. This new computer has basically decided I'm a hacker trying to get into my usual stuff and is going about refusing to accept passwords even OTP's to stop me from reading the Guardian, coming on here or using anything that I actually want a computer for. My step son is getting really fed up with tech to the point that he wishes it was possible to stop using it despite the fact that he's a PHD, he feels it's all got stupidly complicated to the point of not being really usuable because of all the hoops it want you to jump through before allowing you to do the simplest things.

They guy in the shop gives the impression of being a retired head teacher or something, one of those people, who thinks that telling others something suddenly makes the problems disapear and he asks questions he already has an answer to and then seems confused when the question is answered differently to his expectation. The other guy is much nicer, but he's often out the back fixing things.

I absolutely agree with CW, things get changed for the sake of change and people seem to be allowed to inflict their pet peeves on others, like changing the language back to American English with every update and installing things they think you ought to have rather than the things you want or rather don't want. This used to happen every time there was an update when I was doing my degree and it would change the language in every essay I was writing even when it was saved and wasn't being worked on at that time. It would also want to spell check every word it didn't know and when you've got a lot of ancient words and spellings, its really frustrating.

I've noticed a lot of spelling checkers now don't give an option to add words to it's internal dictionary, meaning you have a page full of red wigglies for everytime you use a word it dosen't recognise.

TheCatWoman said:

one of them has a PHD in computer science and A

Ah, hopefully he'll sort it out. The guy saying he would 'clone' your computer was saying what I suggested; copy all the settings onto your new one. Some people find it hard not to speak geek-speak if they are too into their subject. Best of luck! Put a note on here when you've got it sorted.