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When customer service becomes customer frustration

Old_Guy

For the second time in a fortnight, Amazon have failed to deliver an order on the date I chose from the selection presented when ordering!

This is frustrating enough. Worse is that their "Chat" service is not a chat service, but a series of limited questions with automated responses. Even the requested call back is not from a person, but an automated service. When finally presented with the option to speak to someone, I am put in a queue.

I know no one on this forum can help me with the Amazon problem, but I would like some ideas on how to deal with the frustration, anger, and breakdown of executive functioning - I am supposed to go food shopping but just cannot face it - that will now carry on until the item is delivered.

Parents

  • I've used the chat bot thingy and told it I need to speak to a human, it has to have a good long think about it, but it do let me and when I've actually got through to a human they've been quite good. I think you just need to type into the chat bot window, 'can I speak to a human please'.

    I've actually found amazon to be one of the easier ones to deal with, I've had a battle with one recently who couldn't comprehend that I have no smart phone to take to the post office so as they can scan a QR code or a printer. I think customer service os mostly a thing of the past now, you get customer disservice instead.

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  • I've used the chat bot thingy and told it I need to speak to a human, it has to have a good long think about it, but it do let me and when I've actually got through to a human they've been quite good. I think you just need to type into the chat bot window, 'can I speak to a human please'.

    I've actually found amazon to be one of the easier ones to deal with, I've had a battle with one recently who couldn't comprehend that I have no smart phone to take to the post office so as they can scan a QR code or a printer. I think customer service os mostly a thing of the past now, you get customer disservice instead.

Children