Sorry to post something negative, but I feel in need of comfort. This is the IT man I wrote of, on a previous thread but the thread failed [a technical issue]. I've had repairs and second hand computers off him since 2019, gradually realizing he didn't know as much as he claimed - several times I saw him looking up Microsoft 'how to' for things I discovered to be easily resolved.
I'd asked him to get me a new PC and laptop after he said windows 11 could be updated on my computers but would not be stable. I paid him £500 as he asked. The laptop developed a fault just over a year later. He blamed me for not shutting it down properly, yet this was the advice he gave. I paid £60 for this ten minute visit. During this, he boasted he buys cheap parts he gets, '4 for the price of one HP,' which last 4 years whilst the HP last six, which he considered insignificant. Thus he benefits not the customer, getting more callouts - £60 for an hour then £30 per half hour.
A week later, the laptop would not load a windows 11 update. I'd tried and failed to detach the battery, following a Utube video explaining how to cure the update issue. He offered to come out - another £60. I said, surely it should be under guarantee, being just over a year old. Then he said it was reconditioned and this was on the receipt. I'd never asked for a receipt (foolishly) as I trusted him. He never supplied receipts. I asked if the PC was new, and he said it was. So, why one new and one reconditioned - it made no sense.
I offered to deduct £60 of the paid price (£250) for work he did initially, transferring Microsoft Office and Scrivener, if I returned the laptop to his shop. It will certainly develop faults due to cheap parts and be a headache - especially the advice he gave about using a knife to detach the battery! I suspect the battery is a tight fit because it's not a HP part. But he wants £165 for wiping data and cleaning if I return it. This is ridiculous - paying him so he can re-sell it.
