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Make it make sense - hospital rant

Expecto_Patronum

Hospital appointment rant. Turned up for my appointment to be told there's a bit of a wait as there's 4 people booked at the same time and a person for the next time has turned up as well. Well for starters the person who turned up early should be waiting until their booked time, that is just common sense. But how does it make sense to book 4 people in at the same time. Just give them their own individual slots. I will never understand these clinic set ups that hospital appointments are run by. How does giving numerous people the same appointment time help in any way shape or form? It just guarantees longer wait times for patients.

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  • Source: I work in Hospital Admin, so your hospital may be different.

    Basically the way a clinic is usually set up is that it lasts half a day and is broken up into 20 minute slots. Now each of the slots is usually taken up by one patient. However if there is an emergency rather than bumping a patient from one of those slots (given that they may have had to wait months to get a routine appointment.) they'll book additional patients in and count on either working faster through their regular patients or getting help from a resident doctor who will usually be a trainee to see some of the extras. 

    Also if the clinic has to be cut short for any reason (say the clinician is required to do emergency surgery at short notice.) They may ask patients to come in early and see them on a first-come first-served basis. Or on sadly common occasions if they want to get home early on a Friday they will sometimes ask the admin team to ring patients to get them to come in earlier so they can finish early for the weekend. 

  • in reply to Ferrosol

    My understanding was that 4 of us had been booked for half past 1 and then more people booked for 2. They obviously couldn't get through us fast enough as I was waiting an hour and a half. It wasn't an appointment with a doctor but with a nurse who consults with the doctor when needed. It is just the one nurse that sees the patients for that clinic so I can't see any logic to booking us all in at the same time. 

  • in reply to Expecto_Patronum

    I get that if there's an emergency then there will be a delay or cancellation, but it annoys the hell out of me when you're left sat waiting for ages. Is my time not important too? 

    Another thing is that I find sitting for any length of time really really uncomfortable and often my back will go into spasm and my legs start trembling, it dosent' help that the chairs are so uncomfortable and theres so little room to move around. Often you're a trip hazzard as you're sat in a corridor and people are rushing about.

    It often feels like as far as many of the staff are concerned the patients are in the way of the smooth running of the hospital.

    I guess it dosent' help when people don't turn up either and there are others waiting for appointments, it's so inconsiderate and a waste of everybodies time, I know that sometimes there will be genuine reasons for no shows, but often it just feels like laziness and lack of curtesy

  • in reply to TheCatWoman

    Agreed, I think that things could and maybe should be a lot better.

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