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Frustration with online things

Homebird

I had a letter recently to say I can get a forecast for my state pension. I am told I can do this online. When I got to the last stage of setting it up it asked for 2 forms of proof which I do not have. It says you can call a number. When I got to the front of the queue, I was told to ring a different number for a forecast on the phone. I rang the number and at first it seemed there were no suitable options, then another option was mentioned to get it on the phone, followed by a message to say the wait is over an hour, but you could do it online. I don't know if I am the only one who then starts telling the phone line that the whole reason I rang was because I can't do that. Maybe that is why the queue is so long because I am one of many.

I think I will just wait and see when I get there.

Parents

  • You can write to them - the address is:

    Freepost DWP Pensions Service 3

    You don't need a postcode or a stamp.

    You should receive a letter 3-4 months before your state pension is due to start, inviting you to claim it and detailing how much you will get. If you haven't received this letter by 2 months before your state pension age, you should contact DWP.  You can claim online, by phone, or request a form to complete and return by post.

Reply

  • You can write to them - the address is:

    Freepost DWP Pensions Service 3

    You don't need a postcode or a stamp.

    You should receive a letter 3-4 months before your state pension is due to start, inviting you to claim it and detailing how much you will get. If you haven't received this letter by 2 months before your state pension age, you should contact DWP.  You can claim online, by phone, or request a form to complete and return by post.

Children