• Replies 22 replies
  • Subscribers 33 subscribers
  • Views 1141 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

Arrrggg, Energy companies!

TheCatWoman

I've been in a year long spat with my energy company, we had to have a new meter put in because it was leaking. We sent in our reading and they said we owed them 5K, I said 'Oh no we don't' and the pantomime started, it turns out that the installer of the meter didn't register the details of the new meter like they're supposed too and this is whats caused the problem. We've been asked to send a photo of the meter so as the energy provider can update it and put it on the national register, only they can't get their tiny minds around the idea that not all of us have smart phones or any way of sending them a photo, we've been going back and forwards with this for months now. They sent out a meter reader to as I was told take a reading that would sort the problem out, only all they did was tell the supplier the meter was different, back to square one, it turns out that whats really needed is a site report which is totally different, I was only told this when I said that if I didn't get a satisfactory conclusion soon then I was going to go to BBC Watchdog. What an amazing difference the threat of adverse publicity brings, apparently everything will be sorted out soon, seeing as my head dosen't do up at the back I'll believe it when I see it.

Parents

  • I'm with Utilita. They were the energy company providing the electricity when I moved in. I was being direct debited just over £300  a month.I live in a small 1 bedroom lounge,kitchen diner. My daughter agreed it was all rather iffy and phoned to try and sort things out for me Got absolutely nowhere. Then they decided more, than a few months later there was a fault re the supply of electricity to this block of flats.It was fixed and electricity(it's all electricity here) bill went right down.No apology.No offer to reduce  the OTT amount I was reckoned to owe, through no fault of mine.

Reply

  • I'm with Utilita. They were the energy company providing the electricity when I moved in. I was being direct debited just over £300  a month.I live in a small 1 bedroom lounge,kitchen diner. My daughter agreed it was all rather iffy and phoned to try and sort things out for me Got absolutely nowhere. Then they decided more, than a few months later there was a fault re the supply of electricity to this block of flats.It was fixed and electricity(it's all electricity here) bill went right down.No apology.No offer to reduce  the OTT amount I was reckoned to owe, through no fault of mine.

Children
  • in reply to Deleted User

    Utilita have call centres outside of the U.K. (which they should not be allowed to do) and my issue is that if a company is offering services to a U.K. customer base, regardless of training or anything else, they must not be allowed to operate call centres for customer support from outside of the U.K. - especially in this day and age, this exposes customers to all manner of online scams and fraud aside from the language and cultural barriers - I’ve the same problem with Virgin Media and O2 mobile - customers should have the legal right to demand that when they make a call to a call centre, they can have on their account notes that they do not want their calls to customer services “landing” outside of the U.K. and to only be directed to a call centre within the U.K. only