I've been in a year long spat with my energy company, we had to have a new meter put in because it was leaking. We sent in our reading and they said we owed them 5K, I said 'Oh no we don't' and the pantomime started, it turns out that the installer of the meter didn't register the details of the new meter like they're supposed too and this is whats caused the problem. We've been asked to send a photo of the meter so as the energy provider can update it and put it on the national register, only they can't get their tiny minds around the idea that not all of us have smart phones or any way of sending them a photo, we've been going back and forwards with this for months now. They sent out a meter reader to as I was told take a reading that would sort the problem out, only all they did was tell the supplier the meter was different, back to square one, it turns out that whats really needed is a site report which is totally different, I was only told this when I said that if I didn't get a satisfactory conclusion soon then I was going to go to BBC Watchdog. What an amazing difference the threat of adverse publicity brings, apparently everything will be sorted out soon, seeing as my head dosen't do up at the back I'll believe it when I see it.
