How do you prefer to receive information/instructions?

Written is much better for me. In spoken interactions, a substantial part of my brain is occupied with timing eye contact, making socially acceptable facial expressions and trying to time and formulate any responses I think might be appropriate, that there is only limited space for actually taking in the information.

That is so much like my conversations in respect of eye contact and working out my responses. Definitely written every time.

I find the NHS app. very helpful as I previously would return from an appointment and forget some of what was said. 

That is so much like my conversations in respect of eye contact and working out my responses. Definitely written every time.

I find the NHS app. very helpful as I previously would return from an appointment and forget some of what was said. 

Plus you can check test results without the trauma of having to 'phone the GP surgery. I find that very helpful.