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Can't log in with old username/password - hence why using this profile

Mweekie6852

Heya,

I am actually the original Mweekie - but for some unknown reason (since the new update over the past couple of days), I have been unable to log into my original account. I've clicked on 'forgotten password' several times and awaiting ages for the link - but as it doesn't seems to have worked - I have signed up again under Mweekie6852. 

No idea why it's not working - but will use this account for now.

Mweekie xx

Parents

  • Hi folks -

    I'm a bit relieved that I'm not the only one having issues with the new set up! I requested password resets yesterday which I assumed would be auto generated responses but heard nothing, I followed one users directions to email the community manager for a password reset but got fed up of waiting so I settled off to sleep. 

    Imagine my horror when I woke up this morning to find an email saying further to the email that was sent out a few days ago, identifying a post as abusive my account is going to be shut down tonight if i don't respond?! 

    I did notice somebody else posting a similar problem yesterday - and like them, I have no clue which post this might be and I hadn't received an earlier email! Abusive? Me?? Goodness - not on your life!

    How on earth do you respond when you know you've done nothing wrong? I'm hoping that this is actually a glitch and I will eventually be able to access my account. I did respond to the accusation but it's made my Sunday feel worrysome and stressed.

    Like many people here I dip in and out when I remember the community is here (out of sight out of mind!) and I value the interactions with other users in the absence of RL friends. 

    Hopefully all the issues are temporary and the upgrade will be worth it in the end! 

Reply

  • Hi folks -

    I'm a bit relieved that I'm not the only one having issues with the new set up! I requested password resets yesterday which I assumed would be auto generated responses but heard nothing, I followed one users directions to email the community manager for a password reset but got fed up of waiting so I settled off to sleep. 

    Imagine my horror when I woke up this morning to find an email saying further to the email that was sent out a few days ago, identifying a post as abusive my account is going to be shut down tonight if i don't respond?! 

    I did notice somebody else posting a similar problem yesterday - and like them, I have no clue which post this might be and I hadn't received an earlier email! Abusive? Me?? Goodness - not on your life!

    How on earth do you respond when you know you've done nothing wrong? I'm hoping that this is actually a glitch and I will eventually be able to access my account. I did respond to the accusation but it's made my Sunday feel worrysome and stressed.

    Like many people here I dip in and out when I remember the community is here (out of sight out of mind!) and I value the interactions with other users in the absence of RL friends. 

    Hopefully all the issues are temporary and the upgrade will be worth it in the end! 

Children
  • in reply to Inula temporary account

    Dear Inula temporary account, 

    We are very sorry that our new online community platform is having these technical issues with an over sensitive spam filter. We understand why you are concerned. 

    We would like like to reassure you our technical support team is working hard behind the scenes to try to fix this as quickly as possible. We have published a thread with more information here:  (Missing Forum Thread)  

    Please do contact CommunityManager@nas.org.uk if you have any questions. 

    We are sorry for any inconvenience this has caused. We would like to thank you for your understanding and continued patience during this time. 

    Kind Regards,
    Rosie Mod