GP Appointments

Silly question I suppose because I already know the answer. But I'll pose it as a question because it doesn't seem so much of a rant.

Who else finds the new standard normal for making a GP appointment an absolutely horrendous experience, with zero consideration for Autism?

I get up at 07:30. Which by itself makes me ill. I go along only to find out the walk-in clinic is now permanently closed. I thought, well I'm here now, I'll make an appointment. No, I have to phone in. I'm standing in the GP surgery speaking to the receptionist who's telling me they can't make an appointment. I need to phone in to make an appointment.

I ran out of credit that very morning. So I have to walk back home, top up my phone and call back. I'm waiting for 35 minutes to get through only for them to tell me there are no appointments.

I say, well what about tomorrow, next week, next month? Anything? I'm not fussy!

No. Only same day appointments are available!

I have to call in at 8am every morning in the hope they might have an appointment that same day. If they don't. Tough titty. Phone in again tomorrow.

Better yet, even if I do get an appointment. I say, great, when will someone call me back? Oh any time in the next 10 hours.... ANY RANDOM TIME IN THE NEXT 10 HOURS!!!

Okay so I have to sit and stare at my phone, not eat, not drink, soil my pants, not answer the door, not watch tv, not listen to music. Not do anything else whatsoever, for the next 10 hours!  (Because that's called "AUTISM"!)

What the hell am I supposed to do?

I feel like I can't, and I do mean CAN'T deal with that system at all!

Can I request special adjustments given Autism? Is there any point? I find it difficult to believe that there is absolutely no possible way they can book me a GP appointment in advance.

I feel like I'd be better off calling the out of hours GP at night than dealing with that crap!

Parents
  • That sounds a very challenging experience. It seems all surgeries change their systems to try to improve things but they don't have enough appointments available.

    Yes that waiting for a call is awful because you don't want to miss it. I thought the patient access was good because I could send a message, but had to wait 10 hours on a working day only to realize my callback fell on the second day of the possible callback time. Then when I had to book a follow up appointment they release appointments one day a week for the following week, then when that didn't work because they ran out it changed to same system but one week two weeks appointments and next none. If only we could book online, our surgery doesn't support that. I agree not at all autism friendly.

Reply
  • That sounds a very challenging experience. It seems all surgeries change their systems to try to improve things but they don't have enough appointments available.

    Yes that waiting for a call is awful because you don't want to miss it. I thought the patient access was good because I could send a message, but had to wait 10 hours on a working day only to realize my callback fell on the second day of the possible callback time. Then when I had to book a follow up appointment they release appointments one day a week for the following week, then when that didn't work because they ran out it changed to same system but one week two weeks appointments and next none. If only we could book online, our surgery doesn't support that. I agree not at all autism friendly.

Children
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