Published on 12, July, 2020
I love self service tills in shops. They are much more hygienic than manned tills. The only unhygienic part is pressing the button asking how I'm making the payment and if I want a receipt.
On manned tills the operator touches every item of food I buy and on a recent visit I saw an operator sneeze all over herself and her hands and food items.
Now some shops are going into reverse, Booths are ripping out their self service tills, and my local branch of Iceland has gone back to manned tills only.
All opinions are welcome.
As someone who is visually impaired, I cannot use self service tills without assistance.
Recently my local morrisons added a lot of self service tills, and only a few of the cashier remain. This has meant longer queues.
I understand the hygiene thing, but I think it's good to have a balance of both types. Sometimes a chat with a cashier, is the only conversation someone will have in a day/week.
Having worked in supermarket retailing for over 30 years myself, this is going to hurt elderly people the most and at age 53 myself, I’m not far off that age either - a properly run store MUST give people the option, especially elderly customers - during Covid in particular, hygiene was a concern, but even before Covid we still had very high standards of hygiene, even on checkouts in all the supermarkets I’ve worked for