NAS membership and using the discussion forum

Does anyone know if I need to be a member of NAS to use this forum?

Presumably some of the regulars can tell me straight off if they subscribe to NAS.

I've been paying a subscription to NAS for over ten years, so not been in a position of not paying and using the discussion forum.

I moved to another part of the country last December and also changed my email address. Despite repeatedly asking NAS to update my details NAS are still sending surface mail to my old address, and still send me discussion notifications and promotional material to my old email address.

They keep emailing me to ask if I'm supporting campaigns where I used to live. They don't contact me about campaigning where I now live.

I paid the post office for a year's forwarding, but that arrangement runs out in three weeks. As the purchasers of my old house were going to do major work on it, I don't know if it is currently occupied and may not be able to ask anyone to forward mail from there. So any NAS mailings from here on will be lost to me.

My old email still receives but I've stopped paying the ISP so cannot use it to reply, so it is effectively a dead mailbox.

Added to which a month ago NAS wrote to me saying I'd stopped my subscription whereas I've found on enquiry it was a system error, but nothing has been put right.

Maybe, as I'm critical of them and a right pain on here they're doing it deliberately to get rid of me....... They're certainly succeeding in making an enemy of me....

And I'm certainly well and truly fed up, and thinking of ending my subscription to NAS. Just I do value to forum and would want to keep it going, hence asking whether people can use it without being NAS members. 

Parents
  • It is certainly hard to fathom how they are still able to continue given my experience. I've still a record of the dialogue back to August.

    I got a campaign notice about support where I used to live sent to my old email address 11th. I had been getting these for a while and simply replied I have moved to -----. This time I sent a strongly worded email from my new email address pointing out I'd moved more than 100 miles but was still getting post to my old house I moved out of last December. I was still getting emails only to my old email address. I got a reply asking for my new postal address and email address and they'd sort it.

    Nothing changed. I kept chasing this. The explanation given was that they had two accounts with my details and had now merged them so there should no longer be a problem. Problem continued. 21st August I was told it should hopefully be resolved now. I emailed back that my old addresses were still being used.

    I didn't get a response until 9th September opening "Gosh its bloody resistant isn't it". They said they couldn't currently resolve email notifications to my old address informing me of new comments on the forum as this appeared to be a technical issue, but everything else should be fine. No change.

    I kept chasing up but was ignored from there on. I emailed 7th October asking if they could just sort out my postal address. No response.

    21st October I got a message saying "We miss you" implying I'd left NAS. I emailed Supporter care saying I hadn't closed my account. I chased it up 23rd October as no response

    I got a reply 23rd "This is a very unique situation in your details reverting to the details we had previously held for you and it is someething we have addressed and believed this to have been rectified".

    They also said my account "had been affected by an internal administrative error affecting a number of our active members"

    They were going to sort this and send me a confirmation letter shortly. They confirmed they had my new address and email. They also said I'd receive a letter from the senior office at supporter care "Kelly".

    I didn't receive a confirmation letter or a letter from Kelly. I've kept enquiring and been ignored since.

    I just don't think NAS are able to function properly.

Reply
  • It is certainly hard to fathom how they are still able to continue given my experience. I've still a record of the dialogue back to August.

    I got a campaign notice about support where I used to live sent to my old email address 11th. I had been getting these for a while and simply replied I have moved to -----. This time I sent a strongly worded email from my new email address pointing out I'd moved more than 100 miles but was still getting post to my old house I moved out of last December. I was still getting emails only to my old email address. I got a reply asking for my new postal address and email address and they'd sort it.

    Nothing changed. I kept chasing this. The explanation given was that they had two accounts with my details and had now merged them so there should no longer be a problem. Problem continued. 21st August I was told it should hopefully be resolved now. I emailed back that my old addresses were still being used.

    I didn't get a response until 9th September opening "Gosh its bloody resistant isn't it". They said they couldn't currently resolve email notifications to my old address informing me of new comments on the forum as this appeared to be a technical issue, but everything else should be fine. No change.

    I kept chasing up but was ignored from there on. I emailed 7th October asking if they could just sort out my postal address. No response.

    21st October I got a message saying "We miss you" implying I'd left NAS. I emailed Supporter care saying I hadn't closed my account. I chased it up 23rd October as no response

    I got a reply 23rd "This is a very unique situation in your details reverting to the details we had previously held for you and it is someething we have addressed and believed this to have been rectified".

    They also said my account "had been affected by an internal administrative error affecting a number of our active members"

    They were going to sort this and send me a confirmation letter shortly. They confirmed they had my new address and email. They also said I'd receive a letter from the senior office at supporter care "Kelly".

    I didn't receive a confirmation letter or a letter from Kelly. I've kept enquiring and been ignored since.

    I just don't think NAS are able to function properly.

Children
No Data