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Issues on site

HollyTheWally

I've been getting friend requests and messages but I'm unable to accept them and respond to the messages. I just tried to write a message but it won't send. Possibly a site bug? Or maybe internet connection my end. Bit frustrating and anxiety triggering I don't like it when things don't go right.

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  • Hi HollyTheWally,

    If you go up to your profile picture at the top right hand side of your account, you need to click on ‘settings’, the next page you see will be the settings page. 

     Check your settings and make sure you have ‘enable email contact’ ticked.

     You then need to open the ‘notifications tab’ and select your preferred options. 

     Please also log out of your account and back in to see if this is now working.

     If you continue to have issues, please do let us know. by emailing communitymanager@nas.org.uk 

    Best wishes,

    Clare Mod

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  • Hi HollyTheWally,

    If you go up to your profile picture at the top right hand side of your account, you need to click on ‘settings’, the next page you see will be the settings page. 

     Check your settings and make sure you have ‘enable email contact’ ticked.

     You then need to open the ‘notifications tab’ and select your preferred options. 

     Please also log out of your account and back in to see if this is now working.

     If you continue to have issues, please do let us know. by emailing communitymanager@nas.org.uk 

    Best wishes,

    Clare Mod

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