Contacted NAS about housing via helpline, got a flimsy response

Hope over 12 years ago

After spending half an hour or more trying to get through, finally a help line volunteer answered. I told her about my housing problems regarding sound/noise, and she said, ''I am afraid we don't really deal with housing needs, but I can refer you to Shelter'', giving me the number. She will also send me an information pack. So much for help from the NAS. I know that several forum members feel aggrieved by the NAS, and I can now see what they mean.

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Mike NAS over 12 years ago

Hi Hope,
Thanks for your post and sorry to hear you've not been happy with the Helpline service.
The information given by our Helpline is correct: the NAS is not a housing specialist, and there are other organisation who are better placed to advise you. For example, your local council, Shelter (http://england.shelter.org.uk) or your local Citizens Advice (www.citizensadvice.org.uk).
I hope these contacts may be useful.
Best wishes,
Mike, NAS
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Mike NAS over 12 years ago

Hi Hope,
Thanks for your post and sorry to hear you've not been happy with the Helpline service.
The information given by our Helpline is correct: the NAS is not a housing specialist, and there are other organisation who are better placed to advise you. For example, your local council, Shelter (http://england.shelter.org.uk) or your local Citizens Advice (www.citizensadvice.org.uk).
I hope these contacts may be useful.
Best wishes,
Mike, NAS
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