Restaurant menu rant

I rather enjoy eating at restuarants (proper restaurants with table service I mean).

I have some anxiety until I'm seated at the table - especially in an unfamiliar restaurant.

However, once seated I feel I have my own little space and can relax a little since from then on there is fairly standard & predictable interaction with the staff & other patrons. I typically order a beer as I sit down - liquid calming.

Lately though I've been to 2 restaurants where there are no menus, just a damned QR code stuck to the table with sticky-tape.

The first just took me to a picture of the menu - so instead of scanning the menu and salivating at the various options I'm pinch-zooming, scrolling & squinting. Even in "landscape" orientation, I couldn't read the whole description of each item. Then if you pause, the phone locks. Notifications are popping up over the menu. It's maddening for me. At least a real person took my order (on an iPad).

The next place though was much, much worse - the QR code took me to some online ordering website where I had to painstakingly scroll and click through 15 categories and nested sub-categories to see all the dishes - on a ~5" screen, in the glaring sunlight. All you could see was the name of the dish and a picture... you then have to click on the dish to see the description with more pinch-zooming, dragging and squinting.

A few times I clicked the "back" key too many times and I had to repeat the process. I just wanted to order drinks first, but had to accept cookies, terms & conditions, put in a credit card number. I had to wait for a waiter to ask if the cocktails were pre-mixed (my wife is diabetic and doesn't want sugar or syrup added). I then had to type in a tiny text box "Sugar syrup on the side for mojito please".

It's not even like it saved me social interaction - I'm fully masked up in a restaurant setting anyway and I still had to talk to staff AND deal with the rigidity of the ordering system (wrt to getting exactly what I want).

I don't mind Wagamama's take on it, where you order from a menu to a waiter, but you have a QR code to pay online at the end.

Going forward, I will not pay restaurant prices to order on my phone (← in case any restaurateurs are reading!).

/rant

Parents
  • I remember this process last summer. It definitely added a lot of confusion to the usual relaxing, predictable setting of dining as you said. Haven't been to a restaurant to sit inside yet this year.

    I guess the QR codes and digital menus combine taking your info for covid tracking, plus eliminate the need to print off lots of single use menus. Saves trees at least, but I'm not a fan either.

Reply
  • I remember this process last summer. It definitely added a lot of confusion to the usual relaxing, predictable setting of dining as you said. Haven't been to a restaurant to sit inside yet this year.

    I guess the QR codes and digital menus combine taking your info for covid tracking, plus eliminate the need to print off lots of single use menus. Saves trees at least, but I'm not a fan either.

Children
No Data