Supermarket queues

Hello everyone.

Today, I went to a local Sainsbury's supermarket near my home, and despite their one-hour priority period having started, at 0800, I was horrified to see such long queues of 'priority' shoppers, namely the elderly and the vulnerable. 

In the current virus-related circumstances, it might seem fair enough to operate a queuing system. However, it took me 30 minutes to gain priority access. That's not acceptable to the autistic in my opinion, especially if extreme weather such as thundery rain or snowstorms were to occur. Those markers would get hidden, especially in bright sunlight, or get blown away.

There was a queuing area outside the store, but those two-metre gaps in the pedestrian walkway areas were allegedly not clear enough, and there were no 'please queue here' signs, unlike in a local bank or building society. 

Have any of you had similarly difficult experiences? If 30 minutes' waiting at opening time is unacceptable, things could have got worse later in the day, and with Easter coming up, I might be better off using a local convenience store with no car park and only minimal queuing areas. My local supermarket would then be used only to buy whatever isn't available at my local convenience store.

This one-hour priority period ought to have been extended to two hours to include the queuing, and other things should be done to support the elderly and the vulnerable. Any suggestions or opinions would be appreciated.

Parents
  • I can't really shop at supermarkets these days anyway as I have been banned from a few because they think I am a criminal (How can one get banned without stealing or without missbehaving?) as somehow I act suspicious. I can't say I have autism as I don't know so I have no means to defend myself or explain...

    Other stores have long narrow isles which I just can't do anymore, or they have the first long isle full of soap/shampoos where I can't pass without shutting down (Certain smells trigger it for me). 

    And though my Mum dies all the shopping, I am now finding that I can't go in the smaller shops either as they are using the queue system and I panic in queues. 

    In the past I have gone round isles again and again not buying anything waiting for queues to go down so I could pay for the product I wanted to buy.

    And I don't do online payments after years ago I was hacked into and also defrauded on two seperate occasions when I first tried to use Ebay and my bank said "Never ever link your bank account to the internet". So I have a frozen paypal account. I did not even reach my tenth transaction on ebay! 

    So, the only way I buy things these days is via male order either via a cheque or via card over the phone. 

    Before this lockdown I used to go in the smal shops, but now I can't. 

    A couple of months ago I was told I can put in for PIP. I said I don't expect to get it, but I was told I may as well try. I have nothing to loose. 

    So I tried. I explained that I find I can't go in many supermarkets these days and also about the shutdowns where I am basically on the floor paralized.

    But what really puzzled me were the results when they came back. I did not get a single point. Now I didn't expect to be able to get PIP. But not having a single point even though I clearly explained certain difficulties made me think "Who can get PIP? Even if I had no arms, legs and no head, I still wouldn't get it I expect! Hahaha! 

    But I did find that both for the benefits assessment and the PIP assessment, that they were asking all the wrong questions. The questions asked did not answer or apply to the difficulties I had been facing. It was like I am ona type of sideband to the main channels somehow?

Reply
  • I can't really shop at supermarkets these days anyway as I have been banned from a few because they think I am a criminal (How can one get banned without stealing or without missbehaving?) as somehow I act suspicious. I can't say I have autism as I don't know so I have no means to defend myself or explain...

    Other stores have long narrow isles which I just can't do anymore, or they have the first long isle full of soap/shampoos where I can't pass without shutting down (Certain smells trigger it for me). 

    And though my Mum dies all the shopping, I am now finding that I can't go in the smaller shops either as they are using the queue system and I panic in queues. 

    In the past I have gone round isles again and again not buying anything waiting for queues to go down so I could pay for the product I wanted to buy.

    And I don't do online payments after years ago I was hacked into and also defrauded on two seperate occasions when I first tried to use Ebay and my bank said "Never ever link your bank account to the internet". So I have a frozen paypal account. I did not even reach my tenth transaction on ebay! 

    So, the only way I buy things these days is via male order either via a cheque or via card over the phone. 

    Before this lockdown I used to go in the smal shops, but now I can't. 

    A couple of months ago I was told I can put in for PIP. I said I don't expect to get it, but I was told I may as well try. I have nothing to loose. 

    So I tried. I explained that I find I can't go in many supermarkets these days and also about the shutdowns where I am basically on the floor paralized.

    But what really puzzled me were the results when they came back. I did not get a single point. Now I didn't expect to be able to get PIP. But not having a single point even though I clearly explained certain difficulties made me think "Who can get PIP? Even if I had no arms, legs and no head, I still wouldn't get it I expect! Hahaha! 

    But I did find that both for the benefits assessment and the PIP assessment, that they were asking all the wrong questions. The questions asked did not answer or apply to the difficulties I had been facing. It was like I am ona type of sideband to the main channels somehow?

Children
  • Most online places now allow you to enter card details without them saving any of your payment details - so it's similar to giving details over the phone and wouldn't matter too much if the account was hacked. You don't always even need to create an account if you don't want to, though you then need to enter all your address details again every time you shop online there. Though if I remember right, paypal is still a bit of an exception and makes it difficult to not let them store your details.

  • PIP and related assessments are dreadful, they assume everyone is trying to play the system and try to trip you up into saying you don't have any problems, and take things out of context/edit records to match their decision if they can get away with it.

    E.G. 'I can shop ok on a good day, but these happen only once a month if I'm lucky and I go hungry rest of the time' becomes 'I can shop ok'

    Given difficulty in communicating and tendency to want to give answers people want to hear most autistics have, their approach effectively bars most of us from qualifying for support.

    I'd appeal, have a bullet point statement of struggles written out before hand (two copies) make sure they sign the one you keep so that evidence can't be altered in their records later. Make it clear you need time to process questions and form answers and if possible have someone there who can intervene and set them straight if they try to rush you or bully in any other way.

    When they ask questions, refer to notes to resist any attempts they use to pressure you into understating problems.

    Bank issue seems very strange, I'd get an outside review of this if possible and check anti-virus regularly.