Quick question re Reasonable Adjustments

Are the NHS required to make reasonable adjustments if asked or are they exempt from the legislation?

Some staff in my local Access Team try to force me to discuss things with them over the phone even though I have told them that I do not do long phone calls - I ended up yesterday asking them to please deal with it by e-mail and when they continued to try to deal with it over the phone I terminated the call.

Parents

NAS24859 over 7 years ago

Yes - Service providers must make "reasonable adjustments" for a disabled person if they would otherwise be at a substantial disadvantage compared with non-disabled people.

https://www.nhs.uk/conditions/social-care-and-support/equality-act-disability-discrimination/

If I were you I'd make an official complaint in regards to yesterdays behavior. In the complaint, I would make it clear that you need to communicate via the written form as a RA and why. Also highlight how communicating over the phone puts you at a substantial disadvantage.

Reply

NAS24859 over 7 years ago

Yes - Service providers must make "reasonable adjustments" for a disabled person if they would otherwise be at a substantial disadvantage compared with non-disabled people.

https://www.nhs.uk/conditions/social-care-and-support/equality-act-disability-discrimination/

If I were you I'd make an official complaint in regards to yesterdays behavior. In the complaint, I would make it clear that you need to communicate via the written form as a RA and why. Also highlight how communicating over the phone puts you at a substantial disadvantage.

Children

Taltunes over 7 years ago in reply to NAS24859

Thanks.

The ridiculous thing from my point of view is that they were trying to deal with an original complaint at the time - they seem to be trying to see how many official complaints they can persuade me to make.

They referred my original complaint to PALS but PALS refused to accept it because apparently they don't accept e-mails so that may be another complaint.

Having said that I must be close to double figures in the number of different bodies I could make complaints to at the moment so I may have to prioritise and just complain about a couple and reluctantly let the others go.