I found out yesterday that my friend who used to live with us had managed to change the broadband and phone package to EE instead of BT, we were all lied too by salespeople. I was lied to when trying to sort it out, told that I couldn't get out of the contract we'd not consented too and that I had to have a new hub and that actually it was a whole new contract, I contacted the vulnerable customers unit and was told that the sales people were wrong, and that the person I spoke to yesteday also lied to me by not telling me that accepting a new hub meant I was signing up a new and different contract only £2pm cheaper than the other one. SO on the advice of this vulnerable customer person I will allow the new stuff to be installed and then I have a 14 day cooling off period which I will use to cancel the new unwanted and unasked for contract and negotiate a new one more suitable for my needs and have it BT instead of EE. EE want you to believe they took over BT when it was the other way around, they do share some services but push you towards whatever contract is dearer, this company are a bunch of total b'stards who in my opinion shouldn't be alllowed to operate, this is the second run in I've had with them and I hope never to have to deal with again.
Be aware of what these salespeople are really doing, because it's likely not to your advantage and shop carefully. We don't have as many options as people living in the South East of England do and other companies like plusnet are owned by BT and everyone including sky use BT infrastructure, so you might as well pay the organ grider and not the monkey
