• Replies 5 replies
  • Subscribers 9 subscribers
  • Views 105 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

Samaritans to close email and letters service

mp500

I just found out today that The Samaritans are closing their long running email and letter services. 

https://www.samaritans.org/how-we-can-help/letter-writing-service-closing/

https://www.samaritans.org/how-we-can-help/email-service-closing/

Since The Samaritans are often recommended by people on these boards, I thought this was worth pointing out since many people who suffer from autism and other related mental health problems either find speaking on the telephone to be difficult, or lack the privacy to do so.

They say that they "cannot provide immediate support" by letter. Indeed when I've used them they have taken weeks to reply, but that isn't really the point. Being able to think about what you are saying, in your own time, is more important than the immediacy. 

This isn't really surprising. Last year, they announced that they were intending to close half their branches, and have some volunteers "work from home".

Parents

  • I'd first contacted the samaritains during 2020,where I was struggling with the covid 19 outbreak.

    Preferred email, but some volunteers said I was emailing them loads of times and should phone them. There's isn't enough privacy around me.

    One year I did the letter service which was really good. 

    The webchat is my Preferred method as I'm used to this and easier. 

    The only problem is that some of the volunteers ask me do I work or lost confidence in working again. I ended up termination of the call. What I supposed to say? I end up saying I do volunteering at my group.*

    Going to carry on with this service.

    *I certainly don't want to go through this again, with another company. No support, bullying and easily promoted. Also recruiting the wrong people. 

Reply

  • I'd first contacted the samaritains during 2020,where I was struggling with the covid 19 outbreak.

    Preferred email, but some volunteers said I was emailing them loads of times and should phone them. There's isn't enough privacy around me.

    One year I did the letter service which was really good. 

    The webchat is my Preferred method as I'm used to this and easier. 

    The only problem is that some of the volunteers ask me do I work or lost confidence in working again. I ended up termination of the call. What I supposed to say? I end up saying I do volunteering at my group.*

    Going to carry on with this service.

    *I certainly don't want to go through this again, with another company. No support, bullying and easily promoted. Also recruiting the wrong people. 

Children
No Data