I have received a letter from them after cancelling an appointment as I couldn't face going back there. Their staff have no understanding of autism at all and they have made my mental health worse. They won't accept this or take any responsibility. The letter says it is written by 'autism experts' and isn't 'intended to be patronising'. It is written in very simple language you would use to a small child. I am a grown adult and parent, I am of normal intelligence and have no issues understanding complex information. This letter has really upset me, they have just assumed that I am not able to understand complex information and must be addressed really slowly. I almost feel like this is discrimination of some sort. The letter is unsigned.
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