I just dont know what I have done wrong!.

Hi all.

I got a warning from the GP surgery not to email them and to try and engage.

However today I received a text as the email wouldnt work (I know the irony) telling me they are removing me from their list and I have to find a new GP.  TBH I dont know what I have supposed to have done wrong? I mean yeah they did call last week but didnt ask me to call them back, they say I am difficult to engage, yeah I have autism. A couple of times I couldnt make an appointment tha was booked, I always let them know. My phone might had rang when I were asleep, on the bus, away from my phone etc. So I calmed down, and called the practice I asked to speak to the manager, the receptionist wasnt very friendly which made matters worse, she said the manager's decision is final, she dont want to speak to me, thats the end of it.

Now my mental health isnt the best and I was hoping to hear from the GP and CMHT regarding voices, my mental health has had a hard knock from this, is there anything I can do? The British medical council says only a GP can remove you as a last report, not a manager.  I do feel this is maybe discrimination ?? any advice?

BTW re my mental health am trying to keep a lid on things, but this had made me very angry. I was hoping to hear back from the CMHT too as the voices have started again.. I called the out of hours service last night and they were going to call the CMHT today and as per usual theres been no communication.

Parents
  • Well to start with you can complain to PALS (Patient Advice and Liaison Service) and the ICB (integrated care board). GPs are not free to do what ever they want. They have to answer to the NHS and ultimately to the courts too in cases of discrimination.

  • Thank you.  I have contacted the surgery, no luck. The icb I did earlier however they say it will take up to 60 days. Is there anything else I can do now to get the ball rolling?

  • PALS might be faster. It's less formal than  complaint to the ICB but they can act faster because their process is informal.

  • I took your advice contacted the early intervention team who then spoke to the cmht. So gone around in a circle. 

  • Update.  My local MP 'Anna' is going to take on my case and the East Cornwall early intervention team are going to contact me today.

    This sounds very encouraging; I hope the situation improves for you very soon. x

  • Hoping you will be rewarded with some progress (or, at the very least; some further clarification or information).

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