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Changed doctors - lost assessment/referral?!

PurplePenny

So, to cut the story short. I split with my partner of 8 years a few weeks ago after he told me that he felt like my carer and could no longer cope with my mental health problems. He told he no longer loved me. So since then things have been ok, sorting address changes and joining new doctors etc. Moving in with my parents. The main problem I have come across is that my new doctor does not have any details regarding my referal for my assessment for autism, they say I would have to start the process/waiting all over again. When I called my previous doctor they said they couldn't help as I was no longer on their system... to me it just sounds like laziness. I am right in assuming they should still have those details and pass them onto the new doctor practice? Seems a bit fishy to me. 

Parents

  • I don't think it's peculiar that the old practice can't access your notes - they should not be able to access patient information about people who are not registered with their practice. It's just that, in your situation, that's very inconvenient because it is only a recent change. The new practice, if still using paper records, may not yet have received your paper notes - it can take a while for them to be transported. I am guessing that electronic notes should be pretty much instantaneous (once someone has pressed the relevant buttons to transfer access rights to the new surgery) - perhaps this is the "SystmOne" mentioned above (used across England???)

    In my area (a health board in Scotland), there is also an electronic referral system which any health professional whose care you are under and with the correct IT permissions would be able to see. This information can also be accessed, with the correct permissions granted, in other health board areas that use their own version of the same system.

    I've no idea about the systems used for health records where you are, but it may be that you are in between your old practice closing or transferring your records from their system, and the full details being set up and accessible at the new practice.

    I would agree with Trogluddite that a wise approach would be to contact the specialist unit directly, confirm you are still on their waiting list, and update your details (including address, phone number and new GP). I hope this gets sorted.

Reply

  • I don't think it's peculiar that the old practice can't access your notes - they should not be able to access patient information about people who are not registered with their practice. It's just that, in your situation, that's very inconvenient because it is only a recent change. The new practice, if still using paper records, may not yet have received your paper notes - it can take a while for them to be transported. I am guessing that electronic notes should be pretty much instantaneous (once someone has pressed the relevant buttons to transfer access rights to the new surgery) - perhaps this is the "SystmOne" mentioned above (used across England???)

    In my area (a health board in Scotland), there is also an electronic referral system which any health professional whose care you are under and with the correct IT permissions would be able to see. This information can also be accessed, with the correct permissions granted, in other health board areas that use their own version of the same system.

    I've no idea about the systems used for health records where you are, but it may be that you are in between your old practice closing or transferring your records from their system, and the full details being set up and accessible at the new practice.

    I would agree with Trogluddite that a wise approach would be to contact the specialist unit directly, confirm you are still on their waiting list, and update your details (including address, phone number and new GP). I hope this gets sorted.

Children
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